Apply on Employer Site

Beth Israel Lahey Health · 6 hours ago

Administrative Assistant II, Voice Speech & Swallowing

Boston, MA

Full-time

Onsite

Entry Level

$21/hr - $28.26/hr

1+ years exp

Beth Israel Lahey Health is a growing healthcare organization committed to making a difference in people's lives. The Administrative Assistant II position supports the Voice, Speech and Swallowing Department by providing comprehensive administrative support to physicians, managing patient interactions, and coordinating appointments and billing processes.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

H1B Sponsor Likely

Responsibilities

Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority

Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed

Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary

Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol

Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports

Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls

Obtains authorization for radiologic exams as needed

Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI

Participates in and is responsible for special projects and process improvement initiatives as requested

Qualification

Microsoft OfficeHealthcare experienceCustomer ServiceWritten CommunicationsOral CommunicationsTeam Work

Required

High School diploma or GED required

1-3 years related work experience required

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access

Preferred

Healthcare experience

Company

Beth Israel Lahey Health

Glassdoor3.5

Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.

Founded in 2019

Cambridge, Massachusetts, USA

10001+ employees

https://www.bilh.org

H1B Sponsorship

Beth Israel Lahey Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2022 (1)