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IDR, Inc. · 5 hours ago

IT Systems Support Specialist

Memphis, TN

Full-time

Onsite

Senior Level

5+ years exp

IDR, Inc. is seeking an IT Systems Support Specialist to join one of their top clients in Memphis, TN. This role focuses on supporting enterprise computing systems through monitoring, reporting, and observability practices to ensure high system performance and reliability.

Information TechnologyRoboticsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Monitor enterprise computing systems, networks, and applications in production and quality assurance environments with a wealth of technical expertise

Conduct rigorous application and infrastructure availability checks, delivering comprehensive status reports

Configure advanced monitoring tools, including the establishment of notifications for alerts, tickets, and logs

Implement and manage observability practices, including metrics, logs, and traces, to provide comprehensive visibility into system performance and health

Leverage scripting and software tools to automate processes, showcasing high technical proficiency

Qualification

System monitoringIT observabilityMonitoring platform administrationScienceLogicServiceNowScriptingDocumentation toolsCommunication skills

Required

5+ years of experience in system monitoring, reporting activities, and IT observability

Proven ability to decipher requirements from business users and communicate effectively via verbal, written, and face-to-face interactions

Proven ability with application and infrastructure monitoring platform administration

Solid understanding of fundamental software and hardware concepts, coupled with expertise in tools such as ScienceLogic, ServiceNow, or other monitoring platforms

Proficiency with Word, Excel, Visio, and other documentation tools

Benefits

Full Benefits; Medical, Vision, Dental, and more!

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

Glassdoor4.4

IDR, Inc.

Founded in 1998

Alpharetta, Georgia, USA

501-1000 employees

http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (7)