InnVentures IVI LP ยท 8 hours ago
Front Office Manager
San Diego, CA
Full-time
Onsite
Entry, Mid Level
2+ years expInnVentures IVI LP is a company that operates over 75 hotels across the United States, focusing on building teams that deliver exceptional results. The Front Office Manager will create memorable guest experiences by leading the front desk staff, ensuring guest satisfaction, and managing the front office operations efficiently.
HospitalityHotelService Industry
Responsibilities
Oversee hiring, training, coaching, mentoring and scheduling for the front office team
Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction
Apply problem solving skills to resolve guest issues to their satisfaction
Supervise ordering and inventory for front office supplies within a set budget
Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met
Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
Support the goals of the hotel through teamwork and collaboration with all departments
Qualification
Required
At least 2 years of progressive experience in a hotel or a related field
Supervisory experience required
The ability to demonstrate exceptional Customer Service Skills
Must be proficient in Windows and Microsoft Office
Able to work long hours as sometimes required
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management
Benefits
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily
Company
InnVentures IVI LP
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mitch Bateman, CPA
Chief Accounting Officer (CAO)
Recent News
Innventure LLC
2025-04-30
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