Mass General Brigham · 3 weeks ago
Registration Coordinator
Newton, MA
Full-time
Onsite
New Grad, Entry Level
$19.42/hr - $27.74/hrMass General Brigham is a not-for-profit organization dedicated to patient care, research, teaching, and community service. The Registration Coordinator role involves providing exemplary customer service, collecting demographic and insurance information, and ensuring compliance with hospital policies while assisting patients at various registration points.
Health CareHome Health CareMedical
Responsibilities
Demonstrates and provides exemplary customer service that is friendly, helpful, and reduces anxiety to all patients, peers, physicians, NWH departments, and Patient Access Leadership Team
Obtains accurate demographic and insurance information on every patient. Obtains signatures on all required forms for consent and/or release of information
Complies and stays current with established hospital and departmental policies, procedures, and objectives including all patient identification, assigned area of work, safety, emergency preparedness, and infection control protocols
Admitting: responsible for bed assignment, beeper management, admitting, escorting patients to floor, and communicating with Nurses, Unit Staff, and physician offices. Ensures the accurate and timely completion of all paper work relating to deaths, death certificates, autopsies, and organ bank. Works on workques
Maternity: Registers patients for Antenatal, Observation, or Inpatient. updates newborn accounts, filling, enters pre-in accounts, and creates folders. Works on workques
Emergency: register all patients – ensure all ambulance and Registration Specific Infection Control protocols are followed. Monitor IBEX for prompt registration. Works on workques
Patient call center: Answers incoming calls in a timely fashion, Verifies appointments, confirms registration and billing information. Works on workques and web registrations
Henderson: Registers all surgical patients, provides appropriate instructions, secures valuables, utilizes Tracking system, and assists families. Calls and creates accounts for all upcoming surgical patients. Works on workques
Concierge Desk: provides excellent customer service. Maintains wheelchairs. Ensures lobby, concierge, brochure rack, vendor log, distribution log, Concierge binder, and physician listings are up to date. Answers telephone and assigns lobby patients to a registrar. Maintains a safe and clean work area. Alerts appropriate Patient Access Leader for help and supplies. Works on workques
Outpatient Service Center: checks patients in, acts as unit receptionist; directs and assists all persons arriving in the area. Responsible for the accurate recording and submission of billable OR supplies used during OR procedures. Works on workques
Notifies appropriate Patient Access Leader of systems and training issues and opportunities
Qualification
Required
High school diploma required
Typing skills of at least 25 WPM
Strong customer service skills required
Demonstrated ability to perform in a team-oriented environment
Preferred
some college preferred
Medical terminology preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
Founded in 1994
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
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