Compucom Staffing ยท 6 hours ago
Desktop Support Technician
Cambridge, MA
Full-time
Onsite
Mid Level
$26/hr - $30/hr
3+ years expCompucom Staffing is a staffing agency that provides IT staffing services and solutions. They are currently seeking a qualified Desktop Support Technician to provide end-user support onsite in Cambridge, MA, focusing on Windows 11 and Microsoft Office 365 support.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Provide onsite desktop, laptop, and peripheral support for employees
Install, configure, and troubleshoot Windows 11 and Office 365 applications
Perform system imaging, deployment, and configuration of end-user devices
Use ServiceNow to manage incidents, service requests, and ticket documentation
Assist with hardware refreshes, software upgrades, and user migrations as needed
Troubleshoot and resolve network, printer, and VPN connectivity issues
Maintain asset inventory and ensure compliance with IT standards and policies
Collaborate with other IT teams to resolve complex issues and improve service quality
Deliver professional, courteous, and timely technical support to all users
Qualification
Required
Minimum 3+ years of experience in desktop or IT support roles
Strong working knowledge of Windows 10/11 and Microsoft Office 365 environments
ServiceNow experience required (incident/request management)
Experience performing imaging, hardware setup, and user migrations
Familiarity with Active Directory, DNS, DHCP, and remote access tools
Excellent communication and documentation skills
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase