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General Dynamics Information Technology · 2 weeks ago

Systems Administrator Technician _TS/SCI with Polygraph

Aurora, CO

Full-time

Onsite

Entry Level

$60K/yr - $80K/yr

1+ years exp

General Dynamics Information Technology (GDIT) is a global technology and professional services company that supports complex government, defense, and intelligence projects. The Systems Administrator Technician will manage IT services, maintain hardware, and provide troubleshooting support while ensuring effective communication with customers regarding technical issues and solutions.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration

Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding

Install, upgrade, repair, support customer baseline equipment and related devices

Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems

Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management

Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)

Reseat cards, reboot hardware, replace hardware components, and replace cabling

Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files

Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions

Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status

Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders

Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation

Support non-standard surge services for special projects and high visibility activities as directed

Collaborate with internal and external customers, agencies, and service providers

Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)

Provide process improvement recommendations and integrate support best practices

Participates in special projects as required

Qualification

Information Technology SystemsSystems AdministrationDoD Information Assurance CertificationDesktop ComputersServer HardwareCustomer ServiceTechnical TroubleshootingCommunication Skills

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

1+ years of related experience

US Citizenship Required

Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices

Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification

Technical Training, Certification(s) or Degree

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees