State of Louisiana ยท 1 month ago
Case Management System Administrator
Houma-Thibodaux Area
Full-time
Onsite
Mid, Senior Level
3+ years expThe State of Louisiana's Department of Justice is seeking a Case Management System Administrator for the Civil Division/Support section. The role involves designing, implementing, and managing workflows, extracting and analyzing data reports, and providing training and support to legal staff in using the case management system.
Government Administration
Responsibilities
Develop, document, and refine standardized processes and workflows for civil case management operations
Oversee administration of the case management system: user permissions, data integrity, system updates in coordination with the on-site programmer
Maintain the case and matter management system and all records pertaining thereto, including data configuration, plotting, conversion, and processing
Provide training and user support for attorneys, paralegals, and support staff in the use of the case management system and associated tools
Generate, analyze, and distribute reports and dashboards using available data to monitor caseloads, performance metrics, deadlines and compliance
Collaborate with the on-site programmer and IT staff to identify system enhancements, test new features, and implement improvements
Act as a liaison between civil-division management, legal staff, and IT to ensure system and workflow alignment with operational needs
Qualification
Required
Bachelor's degree in Business Administration, Legal Studies, Information Systems, or a closely related field; or
Associate degree in a related field and at least 3 years of progressively responsible experience working with case management systems in a legal, governmental, or court environment; or
A paralegal certificate from an accredited institution combined with at least 3 years of relevant case management, legal operations, or administrative experience; or
Five (5) years of directly related experience supporting legal workflows, case management systems, or court technology in lieu of a degree
Familiarity with database reporting tools and/or data extraction tools (e.g., Power BI) and the ability to interpret data for reports and process improvements
Demonstrated ability to analyze workflow issues, design practical solutions, and implement change
Excellent written and verbal communication skills; experience developing training materials and delivering instruction to staff
Proficiency in Microsoft Office (especially Excel) and comfort working with reporting tools and data extraction
Preferred
At least 3-5 years of hands-on experience working with legal case management systems in a law firm or legal department context
Experience with enterprise legal case management systems (e.g., Legal Files, FileVine, ProLaw or comparable)
Prior experience working in a state government legal office or with a public-sector legal division
Experience collaborating with IT or programming resources in implementing system enhancements or integrations
Exercises tact and good judgment
Possesses high professional and personal ethics and integrity
Possesses an effective command of the English language, both spoken and written
Possesses excellent time management and critical thinking skills, and able to prioritize tasks and assignments
Proficient in email, calendar, word processing, databases and other standard computer software, including the ability to learn new programs or software
Company
State of Louisiana
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chancellor Donald, M.D.
Chief Medical Officer
Chase Hymel
Chief Information Security Officer (CISO)
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