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BMW of Pittsburgh · 6 hours ago

BMW Product Genius

Pittsburgh, PA

Full-time

Onsite

Entry Level

1+ years exp

BMW of Pittsburgh is a family-owned dealership group that has been serving the community for over 50 years. They are seeking a BMW Product Genius who will provide comprehensive product information and exceptional customer service throughout the sales and aftersales processes. This role involves supporting clients, explaining vehicle features, and ensuring customer satisfaction during the vehicle delivery process.

Automotive

Responsibilities

Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase

Supports the client advisor in product related tasks and activities

Greets customers in the sales and service departments and introduces BMW Genius services

Provides extensive and customer oriented product experience and explains complex features based on customers’ actual needs

Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution

Provides transparent product information to Genius community, sales representatives and Contact Information Centers (CIC)

Fully explains the application and benefits of vehicle features in both the sales and service environments

Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes

Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time

Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings

Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits

Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process

Maintains high ethical standards and a professional appearance at all times

Qualification

Customer serviceTechnical supportRetail experienceHospitality experienceConsumer electronics experienceComputer proficiencyTablet proficiency

Required

Affinity for technology

Passion for delivering exceptional customer service

Self-starter

Track record of success in delivering customer satisfaction

Attention to detail

Creativity to provide 'world class' customer-oriented support

Ability to provide comprehensive product information throughout the sales process

Ability to support the client advisor in product related tasks and activities

Ability to greet customers in the sales and service departments and introduce BMW Genius services

Ability to provide extensive and customer oriented product experience and explain complex features based on customers' actual needs

Ability to utilize app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution

Ability to provide transparent product information to Genius community, sales representatives and Contact Information Centers (CIC)

Ability to fully explain the application and benefits of vehicle features in both the sales and service environments

Ability to maintain constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes

Ability to arrive at scheduled appointments in a timely manner and maintain communication with clients regarding any changes to scheduled time

Ability to acquire and maintain total product knowledge on all vehicles and understand competitors' vehicle features, benefits, and potential shortcomings

Ability to keep clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits

Ability to achieve management assigned client satisfaction objectives and follow up with new owners to ensure satisfaction with their delivery process

Ability to maintain high ethical standards and a professional appearance at all times