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Comerica Bank · 7 hours ago

Teller

Irving, TX

Full-time

Onsite

Entry Level

1+ years exp

Comerica Bank is a financial services company headquartered in Dallas, Texas, and they are seeking a Teller to contribute to the overall success of their Retail Banking Center. The role involves processing transactions accurately, providing exceptional customer service, and ensuring compliance with banking regulations.

CommercialFinanceFinancial Services

Responsibilities

Introduce and refer customers to the platform through routine interactions

Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc

Perform routine customer requests

Must successfully complete Comerica's Teller Training Program

Follow company policies and procedures, regulations and security procedures, and completes necessary documents

Use the provided electronics to document all transactions during their shift

Reconcile all transactions during and at the end of their shift

Maintains customer confidence and protects bank operations by keeping information confidential

Resolve basic customer complaints

Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed

Complete assigned daily planning activities

Act as a digital ambassador to transition customers to digital solutions

Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis

Ensure compliance with applicable federal, state and local laws and Regulations, and Comerica's policies and procedures

Ensure compliance and completion of necessary compliance related training

Adhere to all Banking Center Risk Assessment and Compliance Standards

Control and mitigate losses by following policies and procedures

Consistently impact the efforts that improve Banking Center Collaboration

Identify opportunities to add value to customers by introducing them to partners