Bankers Financial Corporation ยท 21 hours ago
Help Desk Support Tech. III
St. Petersburg, FL
Full-time
Onsite
Mid Level
4+ years expBankers Financial Corporation is a holding company focused on creating a positive work environment for its employees. The Help Desk Support Technician III is responsible for ensuring the seamless operation of end user hardware and software, delivering exceptional technical support, and addressing service desk tickets efficiently.
Financial Services
Responsibilities
Proficient in Microsoft Windows 11, Microsoft Office 365, and managing email cloud environments
Experience with troubleshooting and supporting HP and Dell laptops, and Apple devices
Familiarity with basic security best practices and industry standards
Conceptual understanding of network infrastructure
Effectively diagnose and resolve end-user desktop hardware and software issues
Identify opportunities to improve existing processes and implement solutions to enhance efficiency
Research and recommend new technologies to reduce man-hours and support business goals
Execute tasks related to both large and small-scale projects
Document resolutions for common issues and maintain a repository of resources
Assist with updating asset management and inventory systems
Manages workload effectively to deliver quality results that meet scope, priorities, and timelines
Communicates assignment status and notify manager of potential challenges affecting productivity or deadlines
Provide technical solutions and communicate them clearly to the end-user community
Present a positive, supportive attitude toward clients and team members
Demonstrate adaptability by absorbing new responsibilities and contributing to a collaborative environment
Qualification
Required
Minimum 4 years of industry experience in Service Desk Operations
High School or equivalent
Microsoft certification in the related field of work
Basic knowledge of incident ticketing systems
Proficient in Microsoft Windows 11, Microsoft Office 365, and managing email cloud environments
Experience with troubleshooting and supporting HP and Dell laptops, and Apple devices
Familiarity with basic security best practices and industry standards
Conceptual understanding of network infrastructure
Effectively diagnose and resolve end-user desktop hardware and software issues
Identify opportunities to improve existing processes and implement solutions to enhance efficiency
Research and recommend new technologies to reduce man-hours and support business goals
Execute tasks related to both large and small-scale projects
Document resolutions for common issues and maintain a repository of resources
Assist with updating asset management and inventory systems
Manages workload effectively to deliver quality results that meet scope, priorities, and timelines
Communicates assignment status and notify manager of potential challenges affecting productivity or deadlines
Provide technical solutions and communicate them clearly to the end-user community
Present a positive, supportive attitude toward clients and team members
Demonstrate adaptability by absorbing new responsibilities and contributing to a collaborative environment
In office full-time, Monday - Friday, 8:00 AM - 5:00 PM
Preferred
College degree in related field
Microsoft Certifications
ITIL Foundations Certified
Company
Bankers Financial Corporation
A financial corporation.
501-1000 employees
H1B Sponsorship
Bankers Financial Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Dr. John Strong
Chairman & CEO
Company data provided by crunchbase