Qualcomm · 5 days ago
Customer Engineer (CE) – Reliability, Availability, Serviceability (RAS)
Santa Clara, CA
Full-time
Onsite
Mid, Senior Level
$145K/yr - $218K/yr
3+ years expQualcomm Technologies, Inc. is a leading semiconductor innovator seeking a Customer Engineer to join their high-impact Customer Engineering team. The role involves serving as a technical interface between strategic customers and internal product teams, driving customer adoption from concept to commercialization and mass production while delivering top-notch technical support.
Artificial Intelligence (AI)Generative AISoftwareTelecommunicationsWireless
Responsibilities
Lead support RAS features for ARM-based compute platforms and support manageability solutions to monitor and maintain system health
Collaborate with cross-functional teams, including software, target and test teams, to ensure complete understanding of the solution and maturity
Collaborate closely with internal engineering, software, validation, and product teams to address technical challenges and customer feedback
Identify gaps in customer and internal design expectations and propose practical solutions or mitigations
Deliver high-quality technical documentation, training, and onboarding material for customer enablement
Drive continuous improvement of support processes and infrastructure to scale across customer engagements
Qualification
Required
Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience
OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience
OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience
2+ years of experience with Programming Language such as C, C++, Java, Python, etc
1+ year of experience with debugging techniques
Preferred
Master's degree in Computer Science/Engineering, Electrical Engineering, or a related field
6+ years of experience in applications engineering, customer-facing technical roles
Strong expertise in modern operating systems, ARM64 architectures, hypervisors, software reliability and manageability, and software development methodologies
Deep proficiency in Linux kernels, RAS, System Manageability, DDR, PCIe, and communication protocols such as I2C, SPI, and MDIO
Expertise in reliability modeling (Weibull, MTBF/MTTR) and failure analysis techniques (FMEA, RCA)
Experience with predictive maintenance and telemetry-based health monitoring
Familiarity with high-availability architectures and chaos engineering for resiliency validation
Knowledge of industry standards for reliability and safety (ISO 26262, IEC 61508)
Proficiency with reliability analysis tools and automation frameworks for RAS validation
Understanding of cloud-native reliability practices and SRE principles
Practical experience with in-lab debugging tools
Strong technical documentation skills and excellent written and verbal communication
Benefits
Competitive annual discretionary bonus program
Opportunity for annual RSU grants
Highly competitive benefits package
Company
Qualcomm
Qualcomm designs wireless technologies and semiconductors that power connectivity, communication, and smart devices.
10001+ employees
H1B Sponsorship
Qualcomm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2013)
2024 (1910)
2023 (3216)
2022 (2885)
2021 (2104)
2020 (1181)
Funding
Current Stage
Public CompanyTotal Funding
$3.5M1991-12-20IPO
1988-01-01Undisclosed· $3.5M
Leadership Team
Cristiano Amon
President and Chief Executive Officer
I
Isaac Eteminan
CEO
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