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Michaels Stores · 8 hours ago

operations manger

Hyannis-88 Enterprise Rd

Full-time

Onsite

Mid Level

Michaels Stores is the leading destination for creating and celebrating in North America, operating over 1,300 stores. The Operations Manager will lead operational processes to deliver sales and profits while ensuring a customer-centric shopping experience and managing inventory and team performance.

EducationMarketplaceRetail

Responsibilities

Assist Store Manager in planning and supporting the scheduling and execution of store workload

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

Achieve your KPI’s; manage your team to achieve their role KPI’s

Manage the visual merchandising standards in store and execution of feature space and seasonal layouts

Manage and execute the inventory management processes in store

Manage and execute merchandise operations and Omni channel processes

Manage and execute shrink and safety programs

Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate product and provide solutions

Cross trained in Custom Framing selling and production

Assist with Omni channel processes

Other duties as assigned

Qualification

Retail management experienceInventory managementVisual merchandisingCustomer servicePerformance managementTeam leadershipCommunication skills

Required

Lead the operational processes to deliver sales and profits while protecting our assets

Provide a well merchandised and well in-stock store by leading and supporting inventory management processes

Lead a team of well-trained team members to deliver a customer centric shopping experience

Deliver friendly customer service

Assist Store Manager in planning and supporting the scheduling and execution of store workload

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

Achieve your KPI's; manage your team to achieve their role KPI's

Manage the visual merchandising standards in store and execution of feature space and seasonal layouts

Manage and execute the inventory management processes in store

Manage and execute merchandise operations and Omni channel processes

Manage and execute shrink and safety programs

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate product and provide solutions

Cross trained in Custom Framing selling and production

Assist with Omni channel processes

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment