JD Finish Line · 5 hours ago
IT Store Support Technician (2nd Shift)
Customer Central - Indianapolis, IN
Full-time
Onsite
Entry Level
1+ years expFinish Line USA Inc. is seeking an IT Store Support Technician to provide day-to-day troubleshooting for the stores’ POS systems. The role involves assisting business customers via various communication methods to resolve IT systems issues and ensuring compliance with service level agreements.
ApparelRetail
Responsibilities
Resolve day-to-day Level 1 IS issues reported to the Tech Desk and meet 1st Call Resolution SLA
Connect into stores and user computers for advanced investigations and troubleshooting
Provide assistance by phone, email, chat or self-service portal ticketing system
Document interactions with user including capturing details and steps performed to resolve issues within the ticketing system
Perform password resets
Update the internal knowledgebase with issue resolution details
Configure and troubleshoot POS peripheral devices as well as local and network printers
Provide assistance to improve store and corporate personnel use of Information Systems
Maintain a library of Store Systems Helpers for reference and SOX compliance
Additional duties and projects as required
Qualification
Required
Associate's Degree (A.S.) in related field
1 – 2 years of help desk experience, or equivalent combination of education and experience
Basic knowledge of DOS, Windows NT/2000/XP, Microsoft Office, SQL Database Servers, LAN and WAN networks
Intermediate knowledge and abilities with Microsoft Office products
Strong knowledge of computer and web/digital technologies, software, and applications
Punctuality and regular attendance consistent with the company's policies
Preferred
Prior experience in the retail industry
A+, Net+, MCSA certifications are a plus
Company
JD Finish Line
We are JD Finish Line, a premium retailer providing the latest and most exclusive athletic sneakers, apparel and accessories since 1976.
10001+ employees
H1B Sponsorship
JD Finish Line has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (4)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-03-26Acquired
1992-06-21IPO
Leadership Team
Michael Grimes
Senior Vice President, Chief Marketing Officer JD NORTH AMERICA
Adela Zyniak
Talent Acquisition Partner
Recent News
BizTimes Milwaukee
2025-08-29
Company data provided by crunchbase