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Nordstrom · 4 hours ago

Asset Protection - Agent - Canton Crossing Rack

Baltimore, MD

Full-time

Onsite

New Grad, Entry Level

$24.15/hr - $25.15/hr

Nordstrom is a leading fashion retailer, and they are seeking an Asset Protection Agent to ensure the safety of customers, employees, and merchandise. The role involves resolving theft, conducting investigations, and maintaining security protocols within the store.

E-CommerceFashionRetail

Responsibilities

Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance

Identify theft trends by leveraging technology, reporting and surveillance tactics

Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards

Identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems

Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams

Use video systems to monitor theft activity and support investigations

Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies

Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies

Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store

Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid

Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc

Testify in court when summoned for criminal and/or civil cases

Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement

Qualification

Investigative proceduresAsset protection strategiesSurveillance systemsEmergency response trainingCommunication skillsCalm demeanorAccountabilityInterpersonal skillsDecision makingConfidentiality