TEKsystems · 4 hours ago
Help Desk Support
Louisville, KY
Contract
Onsite
Mid Level
$21/hr - $22.96/hrTEKsystems is a leading provider of business and technology services, helping clients navigate transformation. They are seeking a Help Desk Support professional who will assist users with application navigation, troubleshoot issues, and manage payroll processing tasks.
Information Technology
Responsibilities
Assists users with application navigation
Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds
Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval
Reviews employee payroll information and process data for paychecks
Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly
Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions
Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records
Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay
Maintains strict confidentiality of data
Other duties as assigned
Qualification
Required
Assists users with application navigation
Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds
Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval
Reviews employee payroll information and process data for paychecks
Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly
Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions
Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records
Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay
Maintains strict confidentiality of data
Other duties as assigned
payroll
Help desk support
troubleshooting
root cause analysis
documentation
Ticketing system
service desk
timekeeping
Intermediate Level
Preferred
Payroll
Office or call center experience are a plus
multi-tasking
great communication
beginner to mid-level Microsoft Excel experience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase