Optum ยท 5 hours ago
Program Manager - Remote
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $161K/yr
3+ years expOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Program Manager at Optum Frontier Therapies is responsible for the operational health, efficiency, and management of programs related to rare disease therapies, ensuring that goals are met while serving as a point of contact for clients and stakeholders.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Maintains expert knowledge of program requirements, guidelines, processes, FAQs, business rules, technologies, and therapeutic areas related to assigned programs
Keeps current with industry and treatment trends, treatment standards, and updated indications related to assigned programs
Works directly with the Client Implementation, Operations, Business Solutions, Program Management, Payer Relations and Clinical teams to ensure the timely and complete launch of new programs or updated processes
Monitors, and maintains operational health metrics and analytics for assigned programs, identifying trends and facilitating mitigation and resolution plans with appropriate stakeholders
Participate in, prepare for, and lead regularly scheduled program-related meetings, internally and externally, across all levels of leadership
Knowledge of business technology platforms
Enforces standard operating procedures regarding the integrity of technology and telecommunications systems to ensure that the services performed meet or exceed client expectations
Assists with the development of quality assurance guidelines and assesses the effectiveness of program quality management measures
Engage with leadership and quality team to identify trends and drive a culture of quality performance and accountability
Assists senior management with the fiscal stewardship of a program by monitoring direct costs and tracking revenue when applicable
Accurately acknowledges, replies to, and documents all program-related communications in an appropriate and professional manner within specified timeframes
Resolves client issues or concerns through expert troubleshooting and escalates potential problems to management promptly to provide a timely resolution to the client
Support the recruitment, hiring, and onboarding processes of roles across assigned programs and the business
Work directly with leadership on recommended staffing needs using time studies and workforce management tools
Development of program-specific business rules, process workflows, policies, procedures, work instructions, etc. and accountable to ensure they are being followed and kept up to date
Accountable for effective communication and training plans, and for coordinating with partners such as operational and training team members to deliver program updates and/or trainings
Provide requirements to product and technology partners to support system enhancements or new processes to drive performance and quality
Maintain close relationship with peer-supervisors to ensure the program is staffed appropriately including, holiday and vacation gaps are covered and client needs are always exceeded
Navigate a highly matrixed organization using strong relationship building skills and clear written and verbal communications
Maintains stringent company, employee, and client confidentiality as well as compliance with all HIPAA regulations
Occasional travel to client and management meetings or trainings, as needed
Qualification
Required
3+ years of experience on Pharmacy, medical, healthcare service operations, or similar role
Demonstrated experience managing cross-functional programs and client relationships
Proven solid problem solving, analytical, and critical thinking skills with an ability to work consultatively with partners
Solid proficiency in Microsoft products, such as Excel and PowerPoint, and an ability to easily learn and adopt new technology tools
Proven ability to set priorities and manage a team to meet key objectives of the business
Preferred
Specialty Pharmacy experience
Pharmacy Accreditation experience
History of working as a program manager whereas pharma was a client
History of working in a highly matrixed, call center or operations type environment
Demonstrated experience leading and developing a team in a supervisory/managerial capacity
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (506)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase