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Mazzella Companies · 4 days ago

Credit & Collections Specialist

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

Mazzella Companies is a family-oriented organization dedicated to the well-being and growth of its employees. The Credit & Collections Specialist is responsible for managing customer accounts, ensuring timely payments, and supporting the accounts receivable team in achieving key performance indicators.

IndustrialManufacturingWholesale

Responsibilities

Monitor customer accounts to ensure timely and accurate payments. Research customer discrepancies, review, and act on any deviation from client payment plans

Collect delinquent customer accounts. Identify and communicate accounts that need to be prioritized and escalated to AR Supervisor

Process credit applications, perform credit inquiries, and determine credit limits for customer accounts. Maintain database of credit applications and customer files for the department

Process refunds, debits, credits, customer account statements and past due correspondence to keep all accounts up to date. Process customer credit card payments and issue necessary refunds

Review and release orders on hold for credit limit issues and notify customers and sales of orders on hold

Serve as back-up for cash application and other team members as needed

Process online invoices, pull remittance detail, and maintain updated information on customer portals

Demonstrate positive leadership behaviors including, but not limited to, meeting deadlines, following company policies, and maintaining consistent quality work. Train, mentor, and/or provide guidance to junior level team members on policies, processes, and systems

Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines

Other duties as assigned

Qualification

CreditCollections knowledgeAccounts receivable experienceAnalytical skillsMicrosoft Office proficiencyMulti-tasking abilityWritten communication skillsVerbal communication skillsDetail orientedSelf-motivated

Required

A high school diploma or GED is required

An undergraduate degree from an accredited college or university in a related discipline. In the absence of a degree, directly related job experience serving in a collections role, where a number of years and proven knowledge may offset the degree requirement

Requires general knowledge of credit, collection, and billing procedures to determine the best method of collection from delinquent credit accounts

Requires solid written and verbal communication skills

Strong analytical, conceptual, and planning skills are required

Excellent math skills and overall PC literacy (Microsoft Office) are required

Must be detail oriented, self-motivated, and disciplined with the ability to multi-task

Must successfully complete a criminal background check, drug screen and E-verify