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iTech AG · 1 week ago

ServiceNow HAM Implementation Specialist (300)

Arlington, VA

Full-time

Onsite

Senior Level

5+ years exp

iTech AG is seeking a ServiceNow Hardware Asset Management (HAM) Developer to support the configuration, customization, and integration of the ServiceNow HAM module. This role is responsible for enabling end-to-end lifecycle management of IT hardware assets and ensuring accurate asset tracking and compliance with established standards.

Management ConsultingSoftwareSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Configure and implement ServiceNow Hardware Asset Management (HAM) functionality, including asset models, lifecycle states, and normalization rules

Develop and maintain HAM workflows and automation supporting hardware request, approval, deployment, transfer, and retirement processes

Integrate hardware asset data with the ServiceNow CMDB, ensuring alignment with the Common Service Data Model (CSDM)

Configure and validate integrations with discovery and inventory sources (e.g., SCCM, ServiceNow Discovery, data imports)

Establish and maintain relationships between hardware assets and configuration items to support ITOM Visibility and CMDB accuracy

Implement data quality, reconciliation, and governance controls to ensure accuracy, completeness, and compliance of hardware asset data

Support testing, defect resolution, and user acceptance testing (UAT) for HAM functionality

Develop and support HAM dashboards, reports, and documentation to enable operational visibility and stakeholder reporting

Participate in knowledge transfer and training activities, supporting long-term sustainment and operational readiness

Qualification

ServiceNow HAMServiceNow CMDBServiceNow integrationsServiceNow CSAServiceNow CIS-HAMBusiness RulesClient ScriptsUI PoliciesFlow DesignerImport SetsTransform Maps

Required

5–8 years of overall IT experience, with 3–5 years of hands-on ServiceNow implementation experience

Direct experience implementing ServiceNow Hardware Asset Management (HAM) in an enterprise environment

Strong experience with: ServiceNow asset tables and CMDB, Business Rules, Client Scripts, UI Policies, Flow Designer, Import Sets, Transform Maps, and integrations

Experience working in regulated or government environments (DOE, federal, or equivalent) is strongly preferred

Ability to work independently and collaboratively in a multi-team, matrixed project environment

Bachelor's degree

ServiceNow CSA

ServiceNow CIS-HAM

Ability to obtain and maintain a Public Trust