ibex · 9 hours ago
Customer Service Retention / Sales Representative - Onsite
Beckley, WV
Full-time
Onsite
New Grad, Entry LevelIbex Beckley is where your career journey starts with energy, teamwork, and endless opportunities. As a Sales & Retention Representative, you'll be on the front lines helping customers—combining top-tier customer service with performance-based sales.
Outsourcing
Responsibilities
Confidently promote and sell products and services
Understand customer needs and recommend the best solutions to retain or upgrade their services
Accurately process service changes and account updates
Handle billing inquiries and resolve issues with professionalism
Complete service/save orders and negotiate when needed
Provide an outstanding experience in every interaction
Qualification
Required
Excellent communication and active listening skills
Comfort and confidence in sales conversations
Independent decision-making and problem-solving abilities
High energy and a professional, positive demeanor
Dependability with a strong record of attendance
Solid data entry and basic math skills
Adaptability to work in a fast-paced, collaborative environment
Flexibility to work a variety of shifts
Must be 18 years or older
High school diploma or equivalent
Must be able to work onsite at our Beckley, WV location
Benefits
Paid training
Bonus
Company
ibex
Ibex is an evolution that streamlines customer engagement, acquisition, experience and growth through its CLX platform.
Founded in 2002
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-08-07IPO
Leadership Team
Robert Dechant
Chief Executive Officer
Andreas Wilkens
Chief Technology Officer
Recent News
2025-11-07
Company data provided by crunchbase