Apply on Employer Site

Penske Logistics · 1 day ago

Import Export Agent - International

Edison, NJ

Full-time

Onsite

Entry, Mid Level

$23/hr - $25/hr

2+ years exp

Penske Logistics is a leader in transportation, warehousing, and freight management solutions. They are seeking an Import/Export Agent – International to support freight forwarding operations, ensure efficient transportation of goods, and maintain excellent customer service.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Handle start to finish processing of shipments

Interact with overseas agents regarding shipment booking, pricing, documentation, and quoting

Act as first level escalation for customer

Provide ad-hoc quotes to customers

Assist in new customer implementations

Prioritize time sensitive situations

Collaborate with other operations supervisors to execute shipments and deliver excellent customer service

Ensure customer and department SOP’s and KPIs are adhered to and met

Track shipments to ensure on time delivery is met

Provide relevant current knowledge of routing, packaging, legislation, and other factors that could impact freight movement

Handle rate negotiations with carriers on a spot rate basis

Analyze process data and work on continuous improvements

Identifying cost savings opportunities for the customer

Ensuring all business needs are covered including when there are vacations, illness, etc

Other projects as assigned by the manager

Qualification

International logistics experienceFreight forwarding knowledgeCargo wise TMSTransportation regulations knowledgeProcess ImprovementMicrosoft ExcelMicrosoft OutlookProblem SolvingCustomer relationship managementMulti-taskingAttention to detailEffective communication

Required

2 years of experience in international logistics or international freight forwarding industry with demonstrated experience moving air/ocean import/export shipments

Basic knowledge of domestic and international transportation regulations, policies and procedures required

Must have strong attention to detail and effective communications skills

Ability to manage shipment profit/loss

Must be skilled in Problem Solving / Process Improvement

Ability to manage multiple tasks and prioritize time sensitive situations

Computer skills including Microsoft Excel and Outlook required

Ability to develop and maintain professional working relationships with customers as well as Penske personnel

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening