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Advanced Spine And Pain (ASAP) · 2 months ago

Inside Sales New Patient Advocate Lead

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

2+ years exp

Advanced Spine and Pain (ASAP) is a comprehensive interventional pain practice committed to whole-patient care. The New Patient Advocate Lead will engage with patient referrals, convert them into scheduled appointments, and lead the New Patient Scheduling Team to achieve performance goals.

Health CareMedicalTherapeutics

Responsibilities

Own the Conversion Process: Engage every referral with energy and empathy, clearly explaining our services and the value of care, while overcoming objections and closing the appointment

Lead the Team: Inspire, coach, and mentor the New Patient Scheduling Team, sharing winning strategies, fine-tuning scripts, and holding the team accountable for results

Drive Performance: Track call metrics and conversion rates, analyze what’s working (and what’s not), and continuously push for better outcomes

Be the Standard: Set the tone for urgency, positivity, and results. Model high-energy engagement and create a culture of success

Qualification

Inside sales experiencePersuasive closing skillsLeadership skillsCoaching skillsActive listening skillsHealthcare backgroundCustomer service experienceMultitasking ability

Required

High school diploma or equivalent required

Minimum 2 years of inside sales experience, with a proven record of meeting or exceeding conversion and performance goals

Persuasive closing skills, including overcoming objections and motivating patients to take action

Active listening skills to understand patient needs and respond with empathy

Leadership and coaching skills to mentor a scheduling team and drive accountability

Ability to thrive in a fast-paced, call-heavy environment while maintaining professionalism and positivity

Ability to lead by example, inspire confidence, and create a culture of performance

Ability to multitask and manage competing priorities with a focus on results

Preferred

Additional coursework or certification in business, communications, or healthcare administration is preferred

Experience leading or coaching a team is preferred

Background in healthcare, patient services, or a related customer-focused industry is preferred

Benefits

Paid Time Off (PTO)

Sick Time

401(k) Retirement Plan

Medical, Dental, and Vision Insurance

Seven Paid Holidays

Company

Advanced Spine And Pain (ASAP)

Advanced Spine and Pain (ASAP) is an interventional pain management service committed to providing the highest standard of healthcare and treatment plans for patients experiencing acute and chronic pain.

Founded in 2020

Phoenix, Arizona, USA

11-50 employees