Children's Health · 7 hours ago
End User Support Technician I (Days)
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expChildren's Health is dedicated to improving the lives of children through exceptional healthcare and community involvement. They are seeking an End User Support Technician I to provide frontline technical assistance and support to end users, ensuring the smooth functioning of the organization's technology ecosystem.
AssociationHealth CareHospitalMedical
Responsibilities
Responsibilities include responding to user inquiries via multiple communication channels, diagnosing technical issues, and providing timely resolutions. The role involves collaborating closely with other IT teams to escalate complex problems and contribute to developing and maintaining user training materials and documentation
System Support: Resolve hardware, software, and network-related issues on various devices, including computers, mobile devices, phones, audiovisual equipment, gaming devices, wearables, streaming devices, and peripherals
Investigate and troubleshoot issues related to end-user devices and escalate when necessary
System Integration: Participate in the integration of new systems, applications, and technologies into the existing IT infrastructure
Assist in testing and implementing software updates and patches
Hardware Maintenance: Assist with installing, configuring, and maintaining end-user hardware, such as desktops, laptops, and peripherals
Qualification
Required
Less than 1 year, minimum 6 month of experience as a desktop support technician, or in a related field required
High school diploma or equivalent required
Valid unrestricted driver's license required
Benefits
Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure
Paid Parental Leave (up to 12 weeks)
Caregiver Leave
Adoption and surrogacy reimbursement
Company
Children's Health
Children's Health care specialized children's all health related issue and solve instantly.
5001-10000 employees
H1B Sponsorship
Children's Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (3)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$22.4MKey Investors
Communities Foundation of TexasHyundai Hope On Wheels
2025-06-26Grant· $3M
2024-08-28Grant· $0.4M
2013-12-02Grant· $19M
Leadership Team
Thomas Burt
SVP, Total Rewards and HR Operations
Recent News
Dallas Innovates
2025-11-06
2025-11-05
Company data provided by crunchbase