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Commonwealth of Pennsylvania · 5 hours ago

Clerical Assistant 3

Dauphin County, PA

Part-time

Hybrid

Entry Level

1+ years exp

The Commonwealth of Pennsylvania is looking for a Clerical Assistant 3 to join the Office of Children, Youth and Families team. The role involves answering public inquiries regarding clearance verifications and performing data entry tasks while providing high-quality customer service.

Non Profit

No H1B

Responsibilities

Answer and return calls from the public regarding clearance related matters and inform callers of the necessary action steps when inquiring about clearance verifications and determinations

Exhibit professionalism, empathy, compassion and a high level of customer service when engaging with customers on the phone or in-person at the Clearance Window to alleviate their concerns in accordance with the Office of Children, Youth and Families (OCYF’s) mission statement

Perform data entry into the appropriate electronic repository from PA Child Abuse History Certification, National Sex Offender Registry, and Consolidated Eligibility Letter applications

Review, analyze and perform searches by comparing information in several databases

Qualification

Clerical experienceData entryCustomer serviceProfessionalismAttention to detail

Required

One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

One year of moderately complex clerical experience; or

An equivalent combination of experience and training

You must meet the PA residency requirement

You must be able to perform essential job functions