Unified Communications Engineer Associate jobs in United States
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Prisma Health ยท 9 hours ago

Unified Communications Engineer Associate

positionMaryville, TN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Prisma Health is dedicated to transforming healthcare for the communities they serve. They are seeking a Unified Communications Engineer Associate who will install, configure, optimize, and maintain IP Telephony systems, ensuring uninterrupted service and adherence to standards. The role involves collaboration with IT teams and vendors to implement communication solutions and provide technical support to end-users.

Health CareHospitalMedical
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H1B Sponsor Likelynote

Responsibilities

Administers, configures, and supports Unified Communications systems (e.g., Cisco Unified Communications Manager, Unity, voice gateways, session border controllers, Webex, etc.)
Documents system configurations, processes, and troubleshooting procedures to ensure best practices and continuity of operations
Works with vendors and service providers to manage external communication services
Validates and ensures carrier and vendor's work observes and meets Prisma Health IT standards and Industry Best Practices
Collaborates with cross-functional teams (IT, network engineers, security, and end users) to align communication systems with business goals
Participates in projects to deploy, upgrade, or enhance communication solutions and ensure projects are delivered on time, within budget, and meet required specifications
Leads efforts in incident response, ensuring minimal downtime and maximum system uptime
Collaborates with cross-functional teams (network, security, IT support) to ensure a seamless communication experience across the organization
Prioritizes work assignments including Incidents, Problems and MAC orders ensuring response is within the established service level agreements
Manages user access, permissions, and security settings within UC platforms
Provides technical support and training to end-users, helping them leverage UC tools effectively
Troubleshoots and resolves technical issues related to UC systems, including user endpoint devices (phones, video devices, softphones, etc.)
Available onsite or remote during scheduled or unscheduled network maintenance and outages to assist in new implementations, upgrades, or problem resolution
Shares On-Call rotation duty
Performs other duties as assigned

Qualification

Cisco Unified CommunicationsVoIPSIPCisco Certified Network AssociateTelephony systems managementNetworking conceptsTroubleshooting skillsCustomer serviceCollaboration skillsOrganizational skills

Required

Bachelor's degree in a related field of study
No experience required
Valid driver's license, an acceptable motor vehicle record as defined by the Acceptable Motor Vehicle Record (MVR) Chart, and proof of auto insurance
Knowledge of UC platforms (e.g., Cisco Call Manager, Cisco Webex, Avaya, etc.)
Understanding of VoIP, SIP, video conferencing, and messaging technologies
Experience managing and troubleshooting telephony systems, call centers, voicemail, and conference bridges
Familiarity with networking concepts and protocols (e.g., IP, DNS, DHCP, VLANs, QoS)
Troubleshooting and problem-solving skills, with the ability to resolve technical issues
Ability to collaborate with cross-functional teams and vendors to deliver seamless communication solutions
Strong organizational skills and the ability to manage multiple projects and tasks simultaneously
Communication skills with both technical and non-technical stakeholders
Ability to work independently and provide exceptional customer service to end-users
Familiarity with call center solutions, IVR systems, and related integrations

Preferred

Relevant certifications such as Cisco Certified Support Technician (CCST), Cisco Certified Network Associate (CCNA), or Certified Telecommunications Network Specialist (CTNS) preferred

Company

Prisma Health

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Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually.
dateFounded in 2017
location
Greenville, South Carolina, USA
people-size10001+ employees
web-link
https://www.prismahealth.org

H1B Sponsorship

Prisma Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
CDA Foundation
2024-07-30Grant

Leadership Team

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Mark O'Halla
President & CEO
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B
Barrett Ludley
Facility Chief Financial Officer
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Recent News

PRLog
Unsafe Discharge, False Documentation, and Evasion: Prisma Health & Oversight Agencies Fail Patient
2025-09-19
Precedence Research
Isotope Market Size Projected to Reach USD 14.2 Billion by 2034, Driven by R&D and Technological Advancements
2025-09-09
UPSTATE BUSINESS JOURNAL
Q and A: Sharyl Smith, Prisma Health chief strategy officer
2025-09-03
Company data provided by crunchbase