Kaleidoscope ABA Autism Therapy Services · 4 hours ago
Operations Manager
Newark, DE
Contract
Onsite
Mid, Senior Level
5+ years expKaleidoscope ABA Autism Therapy Services is looking for an Operations Manager to join their growing organization. The Operations Manager will oversee the center's daily operations, manage staff, and ensure the delivery of therapeutic services to children with autism.
Child CareHealth CareTherapeutics
Responsibilities
The Operations Manager will be involved in many facets of the center operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations
Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client's insurer
The Program Manager will support HR, Operations, and the Clinical department as well their respective functions, acting as a reliable source of information to staff, clients, peers, and management
They will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability
Additional duties may be assigned based on the needs of the company
Qualification
Required
Bachelors Degree
Professional knowledge and experience regarding business operations, business growth and development, staff scheduling, personnel management, customer acquisition and other skills pertinent to operations
Display a high standard of ethical conduct and respect confidentiality principles
Exhibit honesty and integrity
Work and communicate with internal and external clients to meet their needs in a polite, courteous, and cooperative manner
5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operation
Experience building and retaining customers
Strong rapport-building skills and ability to manage staff
Sense of urgency
Ability to work independently towards assigned goals
Excellent time management and organization skills
Ability to manage multiple tasks, prioritize tasks, and meet deadlines
Attention to detail
The ability to administer processes across the center consistently
Superb communication skills
Ability to listen and communicate well with management, staff, and families/clients
Professional appearance and presentation required
Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
Proficiency in using email and Outlook
Ability to keep accurate records, work in the database, use Excel, and track processes accurately
Exposure to constant or intermittent sounds is sufficient to cause distraction
Considerable stress may occur at times due to the pressure of meeting service requirements
Hours of work: 7:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked
Must have the ability to read and respond to emails and accept calls outside of work hours
Preferred
Bachelor's degree in Marketing, Business Administration, or Healthcare Management
5 to 7 years experience managing and developing staff preferred
Prior Practice Managers and Retail Managers are encouraged to apply
Benefits
Medical, Dental, and Vision Insurance through United Healthcare.
Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.
Long-Term Disability and Life Insurance.
401k with a 6% match and a two-year vesting schedule.
Weekly Pay each Thursday.
Company
Kaleidoscope ABA Autism Therapy Services
Kaleidoscope offers ABA Autism Therapy Services focused on pediatric age children in our centers or the child’s home.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
TaraColleen Macatee, MFT, Psy.D.
Chief Executive Officer
Company data provided by crunchbase