Atlas Copco ยท 15 hours ago
Service Supply Chain Process Manager, Compressor Technique - Rock Hill, SC
Rock Hill, SC
Full-time
Hybrid
Senior Level
5+ years expAtlas Copco is a global leader in sustainable productivity solutions, and they are seeking a Service Supply Chain Process Manager. This role involves overseeing inventory governance, logistics performance, and continuous improvement initiatives to enhance supply chain operations.
Building MaintenanceBuilding MaterialCommercialIndustrial
Responsibilities
Lead inventory governance across CTS, including stocking standards and evaluation of regional stocking requests
Oversee annual physical inventory and cycle-count programs, ensuring reconciliation accuracy and compliance
Manage unused and excess inventory return programs and ensure proper disposition before any replenishment
Resolve inventory discrepancies and monitor key indicators such as accuracy, aging, and reconciliation timeliness
Provide leadership for transportation strategy across parcel, LTL, truckload, courier, and specialized freight
Manage carrier selection, performance reviews, and corrective action plans
Partner with Finance to ensure freight billing accuracy and resolve disputes
Maintain standards for customer-facing shipment coordination and logistics communication
Govern return-to-vendor, return-from-customer, and claims processes
Ensure regional adherence to RMA workflows and proper documentation
Maintain visibility on open credits and return activity and identify systemic issues driving returns
Provide oversight to the Rental Asset and AirPlan programs through the designated Program Manager
Ensure accuracy of rental processes, documentation, fleet readiness, and equipment mix to support operational demand
Provide governance for ERP, workflow tools, reporting platforms, and document repositories
Drive process improvements to reduce errors and streamline logistics and inventory processes
Oversee reporting and dashboards that support decision-making and KPI tracking
Lead or support logistics network initiatives, 3PL evaluations, and acquisition integrations
Train and guide regional teams and new acquisitions on CTS logistics and inventory processes
Collaborate with Service, Sales, Finance, Operations, and Corporate HOY Logistics to improve supply chain performance
Support the development and adoption of future supply chain capabilities and process standards
Serve as a subject-matter expert for logistics- and order-related business processes
Provide support and training after the frontline escalation chain has been exhausted
Monitor high-level order flow trends and identify systemic issues or inconsistencies
Ensure enhancement requests or system defects are submitted and tracked through the corporate issue-tracking system
Collaborate with Business Process Experts (BPX) on system-level or cross-functional issues
Recommend and support process improvements that enhance consistency and reduce exceptions
Qualification
Required
5+ years of supply chain or logistics management in a multi-location or field-service environment
Strong ERP and transactional-process knowledge, including inventory, warehouse, order management, and purchasing
Demonstrated leadership in: Inventory governance and stocking standards, Physical inventory & cycle-count programs, Logistics/carrier performance management, Reverse logistics, returns, and RMA oversight
Strong analytical and problem-solving skills, with the ability to identify trends and lead corrective actions
Strong communication and influencing skills for cross-regional collaboration and process compliance
Proficiency with analytical tools (Excel) and comfort working with dashboards, KPIs, and reporting
Ability to manage multiple priorities, maintain accuracy, and lead teams through procedural and operational change
Preferred
Bachelor's degree in; Supply Chain, Industrial Engineering, Logistics, Business, or related field
Experience with service parts supply chains or technician-driven inventory models
Experience with transportation management, freight networks, or 3PL partnerships
Benefits
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being
Company
Atlas Copco
Atlas Copco manufactures industrial tools and equipment.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
E
Eduard Franckel
Founder
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