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Starbucks · 1 week ago

director, HR Shared Services

Seattle, WA

Full-time

Onsite

Director/Executive

$166K/yr - $276K/yr

10+ years exp

Starbucks is a company known for celebrating coffee and developing extraordinary leaders. They are seeking a dynamic and strategic leader to shape the strategy, planning, and operations of their HR shared services function, focusing on partner experience and operational excellence.

CoffeeFood and BeverageRestaurantsTea

Responsibilities

Lead and Inspire: Model leadership behaviors rooted in Starbucks Mission and Values. Galvanize teams around a clear, compelling purpose. Foster engagement, growth, and high performance in a collaborative environment, consistently acting in alignment with Starbucks guiding principles

Deliver Operational Excellence: Align strategy, plans, and budgets with partner and client needs. Establish and continuously improve metrics for partner and customer experience, service levels, quality, and financial performance

Drive Innovation: Lead initiatives to eliminate pain points, scale operations through standardized processes and digital capabilities, and integrate business changes seamlessly into contact center operations

Develop Talent: Set clear goals and provide coaching, feedback, and growth opportunities for partners

Qualification

HR Shared ServicesHR OperationsManaged Service ProvidersAnalytical SkillsInterpersonal SkillsLeadershipCollaborationStrategic MindsetOrganizational Skills

Preferred

10+ years of experience leading HR Shared Services or HR Operations functions

Strong knowledge of HR processes, policies, and practices

Proven success in leading and developing high-performing teams

Experience leading managed service providers

Ability to manage complex portfolios in a fast-paced, dynamic environment

Collaborative style with a strong customer focus and commitment to continuous improvement

Excellent interpersonal skills to influence and build relationships across a matrixed organization

Strategic mindset with a hands-on approach when needed

Strong analytical skills to leverage data for performance improvement

Highly organized with exceptional written, verbal, and presentation skills

Benefits

Medical, dental, vision, basic and supplemental life insurance

Short-term and long-term disability

Paid parental leave

Family expansion reimbursement

Paid vacation from date of hire

Sick time (accrued at 1 hour for every 25 hours worked)

Eight paid holidays

Two personal days per year

Participation in a 401(k) retirement plan with employer match

A discounted company stock program (S.I.P.)

Starbucks equity program (Bean Stock)

Incentivized emergency savings

Financial well-being tools

100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan

Student loan management resources

Access to other educational opportunities

Backup care

DACA reimbursement