Navitas Credit Corp. · 3 hours ago
Customer Service Specialist
Blairsville, GA
Full-time
Onsite
Entry Level
1+ years expNavitas Credit Corp. is seeking a Customer Service Specialist to join their on-site Customer Contact Center. In this role, you will handle various customer service requests and focus on delivering exceptional service while managing risk for both the bank and customers.
BankingFinancial Services
Responsibilities
Process check orders, stop payments, account maintenance, and check and statement requests
Handle debit card maintenance requests, including limit increases, card closures/reorders, and travel notices
Support and resolve complex debit card issues
Provide support and troubleshooting for both consumer and business customers
Meet and exceed personal scorecard goals contributing to the department's overall goals
Create positive experiences for customers across all support channels
Interact with customers and co-workers professionally and represent United Community Bank as 'The Bank that Service Built.'
Assist with mentoring teammates and contribute to training resource material
Develop a specialized support niche as a Subject Matter Expert in one or more areas
Actively seek, refer, and/or sell bank products and services that align with customer needs
Successfully complete all assigned training programs
Maintain thorough knowledge of all bank products and services
Minimize absences to ensure team performance goals are met
Perform other duties as assigned
Qualification
Required
1-3 years of banking, bank operations, retail, or customer service experience required
Proficient in Microsoft Office programs and standard office equipment
Excellent interpersonal and communication skills
Passion for delivering superior customer service
Professional and welcoming telephone etiquette
Strong verbal and written communication skills
Strong computer and technology skills
Ability to thrive in a high call volume, fast-paced work environment
Skilled at handling and navigating customer complaints
Ability to closely and accurately follow established processes and procedures
Self-starter with team building and collaboration skills
Ability to multi-task with strong emphasis on details and accuracy
Strong analytical and problem-solving skills with sound judgment
Ability to make informed decisions quickly and troubleshoot issues
Commitment to achieving individual performance goals
Successful completion of all Contact Center training programs
Participation in all required compliance training
Must be able to pass a criminal background & credit check
This is a full-time, non-remote position
Preferred
1-3 years of experience in one or more bank operations functions preferred
1-3 years of experience in retail or commercial banking preferred
Previous Contact Center experience in any professional work environment is a plus
Experience with email, chat, or other forms of electronic communication preferred
Bilingual and/or fluent in Spanish both verbal and written is a plus
Company
Navitas Credit Corp.
Navitas Credit Corp. is a financial services provider based in Florida.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$6MKey Investors
Noro-Moseley Partners
2010-03-01Series A· $6M
Leadership Team
Dan McMahan
Senior Vice President - Chief Credit Officer
Jacklynn Farbman Manning, CLFP
Chief Marketing Officer
Recent News
Company data provided by crunchbase