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Citizens · 15 hours ago

Citizens Branch Manager

Rocky Hill, CT

Full-time

Onsite

Mid, Senior Level

$85K/yr - $107K/yr

4+ years exp

Citizens is focused on relationship-building and delivering exceptional customer experiences. As a Branch Manager, you will lead your team in exceeding customer expectations and drive branch performance while nurturing relationships that contribute to long-term success.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Lead your team in exceeding customer expectations, nurturing relationships that drive long-term success

Spearhead branch performance, sales growth, and an outstanding colleague and customer experience

Leverage inspirational leadership, collaborative partnerships, and sound operational practices to create and sustain a strong customer-centric culture

Help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value

Effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence

Direct all colleague and sales activities to ensure key targets are not only met but exceeded

Connect with the local community to cultivate new customer relationships and deepen existing ones

Qualification

Sales managementCustomer serviceLeadership experienceRetail bankingTalent sourcing

Required

High School diploma or equivalent required

Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment

4 years sales management experience in Retail or Branch Banking environment

Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment

Drive an exceptional customer experience validated through customer satisfaction surveys

Maintain strong partnerships with community & civic organizations

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS

Preferred

Associate's or Bachelor's degree preferred

Retail banking

Talent sourcing & assessment

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees