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Providence Health & Services · 3 hours ago

Associate IS Support Technician - Field Tech Services

Alaska, United States

Full-time

Onsite

Entry Level

$28.41/hr - $43.47/hr

2+ years exp

Providence Health & Services is a comprehensive health care organization focused on patient-centered care. They are seeking an Associate IS Support Technician to provide IT support and resolve issues for caregivers, ensuring a seamless experience in patient care.

Health CareHospitalInsuranceMedicalNon ProfitPersonal Health

H1B Sponsor Likely

Responsibilities

Resolve caregiver issues and fulfill IT service requests

Provide timely, accurate support while keeping customer satisfaction front and center

Other duties as assigned—because superheroes adapt!

Resolve user issues involving various endpoint devices, printers, phones, mobile devices, computers, operating systems, network infrastructure technologies, and telehealth technologies, etc.…

Speak tech in plain English—make caregivers feel heard and understood

Listen like a pro, interpret needs, and keep everyone in the loop until resolution

Calm the storm: De-escalate tense situations with caregivers and vendors

Tailor your message for clinical and technical audiences alike

Use every tool in your arsenal—knowledge articles, team input, and logic

Know when to escalate and who to call for backup

Navigate complex technical environments with confidence

Bounce back from setbacks and help uncover root causes to improve systems

Put caregivers first—always

Handle requests like a pro, ensuring smooth handoffs and zero duplicate info

Build strong relationships and assess needs with empathy

Take ownership of satisfaction and define solution options that shine

Pivot like a boss when priorities shift

Learn fast, stay calm, and keep customers satisfied

Keep tickets updated, workflows optimized, and SLAs met

Plan ahead, remain flexible, staying focused on today’s tasks

Collaborate across teams and vendors to keep systems stable

Share knowledge, support teammates, and celebrate wins together

Participate in initiatives and on-call rotations

Trust, adapt, and maximize efficiency as a united force

Show up on time, prioritize like a pro, and communicate when timelines shift

Use tools effectively, meet SLAs, and escalate issues promptly

Recommend workflow improvements that make life easier for everyone

Qualification

A+ CertificationNetwork+ CertificationCCNA CertificationHealthcare IS ExperienceTechnical TroubleshootingCustomer Service SkillsCommunication SkillsCritical ThinkingTime ManagementTeam Collaboration

Required

H.S. Diploma -OR- GED

Preferred

Associate's Degree in Computer Science, Electrical Engineering, Information Systems or a related field of study -OR- a combination of equivalent education and experience

Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA

2 or more years of experience in remote or IS field technical support

2 or more years of Healthcare IS Experience

Clearly documents issues, steps taken, and resolutions in user-friendly terms

Builds trust and strong working relationships

Prioritizes tasks effectively and communicates when timelines are at risk

Uses time management tools in alignment with policies/procedures

Understands technical/application troubleshooting and persists through setbacks

Benefits

401(k) Savings Plan with employer matching

Health care benefits (medical, dental, vision)

Life insurance

Disability insurance

Time off benefits (paid parental leave, vacations, holidays, health issues)

Voluntary benefits

Well-being resources

Company

Providence Health & Services

Glassdoor3.6

At Providence, our strength begins with understanding.

Founded in 1859

Renton, Washington, USA

10001+ employees

https://www.providence.org/

H1B Sponsorship

Providence Health & Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (28)

2023 (34)

2022 (39)

2021 (26)

2020 (21)