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Citizens · 3 hours ago

Citizens Teller - Part Time

Detroit, MI

Part-time

Onsite

Entry Level

1+ years exp

Citizens is a banking institution dedicated to providing excellent customer service and community support. As a Citizens Teller, you will greet customers, assist them with transactions, and provide personalized financial advice while ensuring compliance with policies and procedures.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

You’ll greet our customers in our lobbies

You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions

You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step

Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns

All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations

Qualification

Customer experienceTransaction processingDigital technologyListening skillsCustomer-centricMultitaskingCommunication skillsProblem solvingDetail-oriented

Required

High School degree or GED

Minimum of 6 months experience processing transactions (cash and/or digital payments)

Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers

Strong listening and communication skills

Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship

Ability to problem solve and provide solutions to customer issues

Customer-centric to deliver exceptional service

Comfortable with using digital technology to support the delivery of business goals

Ability to work branch hours, which can include weekends and evenings

Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link

Preferred

1 year of experience processing transactions (cash and/or digital payments)

Motivates others, like teammates, business partners, and specialists, through collaboration

Process-oriented, energetic, detail-oriented and ability to multitask effectively

Benefits

4 hours of paid time off annually for volunteering, separate from regular PTO

Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually

Comprehensive health care coverage, including medical, dental and vision plans

A 401K with corporate match

Tuition assistance

Mental health and wellbeing programs

Discounts on student loan refinancing

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees