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Citizens · 3 hours ago

Citizens Branch Manager

Norwood, MA

Full-time

Onsite

Mid, Senior Level

$89K/yr - $113K/yr

4+ years exp

Citizens is focused on relationship-building and delivering exceptional customer experiences. As a Branch Manager, you will lead your team in exceeding customer expectations and drive branch performance and sales growth while nurturing a customer-centric culture.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Lead the team in exceeding customer expectations and driving branch performance

Spearhead sales growth and create a strong customer-centric culture

Help the team achieve individual and collective performance and sales goals

Implement coaching plans that inspire the team to achieve personal and branch-wide goals

Effectively communicate business priorities to energize and empower colleagues

Direct all colleague and sales activities to ensure targets are met or exceeded

Connect with the local community to cultivate new customer relationships and deepen existing ones

Qualification

Sales managementCustomer experienceLeadership experienceRetail bankingTalent sourcingCoachingCommunity partnershipsFinancial acumen

Required

High School diploma or equivalent required

Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment

4 years sales management experience in Retail or Branch Banking environment

Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment

Drive an exceptional customer experience validated through customer satisfaction surveys

Maintain strong partnerships with community & civic organizations

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS

Preferred

Associate's or Bachelor's degree preferred

Retail banking

Talent sourcing & assessment

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees