Pallet · 7 hours ago
Software Engineer - Agent Delivery
San Francisco or New York City
Full-time
Onsite
Entry, Mid Level
$175K/yr - $265K/yr
2+ years expPallet is building AI Agents to transform the logistics industry, and they are seeking a Software Engineer - Agent Delivery to implement their AI Agent platform within large logistics companies. The role involves leading technical implementations, integrating systems, and ensuring successful deployment of AI solutions.
Artificial Intelligence (AI)Business IntelligenceFleet ManagementLogisticsSaaSSupply Chain ManagementWarehousing
Responsibilities
Lead technical implementations for enterprise, Fortune 500 customers—from workflow mapping to AI Agent configuration to production launch
Design and run proofs of concept that demonstrate measurable improvements (accuracy, throughput, cycle time, error reduction)
Build lightweight automations and prototypes using tools like Retool, Zapier, Make, or scripts to validate value quickly
Integrate with customer systems (TMS, WMS, ERP, CRM, billing/settlements) using APIs, webhooks, and data schemas
Debug and troubleshoot production issues, partnering with our research team to address model behavior and system integration challenges
Act as the technical voice of the customer—relaying workflow pain points, edge cases, and feature gaps to the broader engineering team
Be comfortable leaning in to build product features when they are necessary to get a customer live
Qualification
Required
Lead technical implementations for enterprise, Fortune 500 customers—from workflow mapping to AI Agent configuration to production launch
Design and run proofs of concept that demonstrate measurable improvements (accuracy, throughput, cycle time, error reduction)
Build lightweight automations and prototypes using tools like Retool, Zapier, Make, or scripts to validate value quickly
Integrate with customer systems (TMS, WMS, ERP, CRM, billing/settlements) using APIs, webhooks, and data schemas
Debug and troubleshoot production issues, partnering with our research team to address model behavior and system integration challenges
Act as the technical voice of the customer—relaying workflow pain points, edge cases, and feature gaps to the broader engineering team
Be comfortable leaning in to build product features when they are necessary to get a customer live
2+ years as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, or Technical Consultant—ideally in high-growth SaaS or AI
Strong technical fluency with APIs, authentication, JSON schemas, logs, and integration patterns
Experience with automation or AI systems (browser automation, RPA, RAG/memory, LLM agents, voice interfaces, etc.)
Comfort building prototypes using Retool, Zapier, Make, Postman, or lightweight scripting
Excellent communication across technical and operational audiences—from dispatch teams to CTOs
Thrives in fast-moving, ambiguous environments with incomplete information
Benefits
Competitive equity
Benefits
Growth opportunities
Company
Pallet
Pallet offers AI-powered tools to automate logistics workflows, boosting efficiency for carriers, 3PLs, brokers, and shippers.
51-200 employees
H1B Sponsorship
Pallet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$48MKey Investors
General CatalystBain Capital Ventures
2025-05-27Series B· $27M
2024-10-02Series A· $18M
2022-05-26Seed· $3M
Recent News
2025-09-12
2025-08-25
2025-08-23
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