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Smith's Food & Drug Centers · 4 hours ago

FRONT END/COURTESY CLERK

Sparks, NV

Part-time

Onsite

New Grad, Entry Level

Smith's Food & Drug Centers is a part of the Kroger family of companies, serving customers across multiple states. The Front End/Courtesy Clerk role focuses on creating an outstanding customer experience through exceptional service and maintaining a safe and clean shopping environment.

Food Processing

Responsibilities

Greet, engage, and assist customers

Process customer transactions through the check lane quickly, accurately, and efficiently

Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy

Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss

Understand and adhere to guidelines on restricted sale items (i.e., alcohol, tobacco, DVDs)

Report pricing discrepancies to the Scan Coordinator

Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons

Stay current with present, future, seasonal and special ads

Adhere to all food safety regulations and guidelines

Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Adhere to all local, state and federal laws, and company guidelines

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualification

Customer service experiencePoint of Sale (POS) systemBasic math knowledgeConflict managementHandle stressEffective communicationTeamworkIntegrity

Required

Customer service experience

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math (counting, addition, and subtraction)

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential functions of this position with or without reasonable accommodation

Preferred

Prior experience as a Bagger or Courtesy Clerk

Greet, engage, and assist customers

Process customer transactions through the check lane quickly, accurately, and efficiently

Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss

Understand and adhere to guidelines on restricted sale items (i.e., alcohol, tobacco, DVDs)

Report pricing discrepancies to the Scan Coordinator

Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons

Stay current with present, future, seasonal and special ads

Adhere to all food safety regulations and guidelines

Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Adhere to all local, state and federal laws, and company guidelines

Benefits

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.

Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.

Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.

Valuable associate discounts on purchases, including food, travel, technology and so much more.

Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.

Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.