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Citizens · 13 hours ago

Physical Security Command Ctr Analyst (3rd shift)

Johnston, RI

Full-time

Onsite

New Grad, Entry Level

$48K/yr - $52K/yr

Citizens is a financial institution that operates a Physical Security Command Center (PSCC) to manage security activities and mitigate business disruptions. The role involves monitoring security systems, dispatching emergency services, and maintaining strong relationships across various business areas while ensuring compliance with internal procedures.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Building and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services

Resolving security system alarms, calls, email, and alerts with emphasis on supporting the Citizens Bank footprint (i.e. Branches, Admin Bldgs., Back Offices, Home Lending, and Remote ATMs)

Supporting optimum performance of all physical security equipment (i.e., cameras, DVR/NVR, Parabit, access readers, alarm devices and panel communication lines)

Dispatching emergency services for life/safety events

Maintaining service level standards for Alertline related phone calls (i.e., emergency, non-emergency, immediate terminations, and workplace violence hotline)

Monitoring 3rd Party emergency alert notification systems (i.e., NC4, 3SI and SOS Travel Tracker)

Supporting administrative tasks required to meet audit, regulatory, and internal procedure obligations

Timelines adhered to for event notification (i.e., escalations and courtesy emails)

Qualification

Physical security systemsEmergency dispatching protocolsWindows O/S proficiencyMicrosoft products proficiencyKeyboarding experienceTeam collaborationTime managementCommunication skills

Required

Comprehensive understanding of physical security systems and emergency dispatching protocols

Ability to retain information and communicate facts forward with context intact

Building and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services

Resolving security system alarms, calls, email, and alerts with emphasis on supporting the Citizens Bank footprint

Supporting optimum performance of all physical security equipment (i.e., cameras, DVR/NVR, Parabit, access readers, alarm devices and panel communication lines)

Dispatching emergency services for life/safety events

Maintaining service level standards for Alertline related phone calls

Monitoring 3rd Party emergency alert notification systems (i.e., NC4, 3SI and SOS Travel Tracker)

Supporting administrative tasks required to meet audit, regulatory, and internal procedure obligations

Timelines adhered to for event notification (i.e., escalations and courtesy emails)

Proven aptitude with technology and proficiency with Windows O/S and Microsoft products (i.e., Excel, Word, Outlook, OneNote)

Ability to handle confidential information appropriately

Proven ability to work independently as well as cooperatively in a team environment

Ability to sit for long periods of time, with lunch/break time directed by office activity

Experience maintaining professionalism during peak volumes and stressful situations

Ability to time-management assigned projects, set priorities and exercise good independent judgment

Strong verbal and written communication skills

Reliable transportation to report for duty at the primary (East Providence) or D/R location (Johnston)

Flexible to work any shift during times of critical staffing and emergency events

High School Diploma

Preferred

Current experience working in a PS Command Center desired but not a requirement

Extensive keyboarding or touch-typing experience where speed and accuracy are preferred

Benefits

Competitive pay

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

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At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828