Solmax · 3 hours ago
IT Support Technician
Cornelia, GA
Full-time
Onsite
Entry Level
2+ years expSolmax is seeking an IT Support Technician responsible for providing technical assistance to users and resolving issues related to computer systems and software. The role involves hardware and software troubleshooting, network configuration, and ensuring a positive user experience through effective communication and collaboration with team members.
ManufacturingPlastics and Rubber Manufacturing
Responsibilities
Procure, support, install, and maintain user’s computers, network, peripherals, telephony, videoconference equipment, etc., as required for IT operations. Includes monitoring and managing hardware warranty and refresh
Review, calculate, and manage IT budget
Ensure IT resources, technician is responsible for, meet organizational health standards, including (but not limited to) management software, vulnerability management, and software updates
Ensure 3-2-1 backup strategy is in place and backups are monitored daily
Ensure all local resources meet a 95%+ for security updates, both Microsoft and 3rd party each month
Perform routine preventative maintenance & monitoring of all IT equipment and software on site, including (but not limited to) software updates, firmware updates, hardware replacements, UPS maintenance, backups, etc
Work within the company ticketing system and stay within Service Level Agreements for all ticketed requests
Act as a local resource for the Engineering team providing hands-on intervention as needed
Participate in Business Continuity and Disaster Recovery planning, ensuring knowledge and role in an emergency response
Provide communication to end-users as required by IT Management through various platforms (i.e. Teams, Viva, Email, etc.)
Become familiar with all company applications and consoles, such as Support platform, Endpoint Management service, Anti-virus console, Office 365 Admin, etc
Collaborate with IT team on all Regional and Global efforts
Ensure all company polices as well as IT best practices are being followed
Ensure that all tasks are carried out in compliance with ISO 9001 & 14001 procedures (if applicable) relating to their department
Meet with personnel throughout all areas and understand the operations of each department (onsite)
Other IT related tasks requested by the immediate superior
Qualification
Required
2+ years of experience in technical support (in a large company or manufacturing environment an asset)
Experience with Virtual environments (VMWare), end-to-end technical support and troubleshooting, Cloud service such as Azure Entra ID and Sharepoint
Experience with DNS, SHCP, Group Policy, MFA
Knowledge of 3-2-1 backup strategy
Company
Solmax
Solmax is a provider of high-quality polyethylene geomembranes for industrial and environmental applications.
1001-5000 employees
H1B Sponsorship
Solmax has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-12-20Series Unknown
Leadership Team
Joe Averette
Chief Financial Officer
Recent News
2025-06-06
2025-06-03
Company data provided by crunchbase