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SkyOne Federal Credit Union · 12 hours ago

Member Service Advisor III (Call Center & Digital Channels)

Hawthorne,CA,US

Full-time

Onsite

Mid Level

$30.50/hr - $38/hr

3+ years exp

SkyOne Federal Credit Union is seeking a Full-Time Member Service Advisor III to enhance members' financial journeys through exceptional service. In this role, you will engage with members via various channels, process transactions, and promote SkyOne products while meeting service standards and performance goals.

BankingFinancial Services

Responsibilities

Engage directly with members, delivering exceptional service

Process transactions, update accounts, open new accounts, and take loan applications

Address all member inquiries expertly

Cross-sell SkyOne products and services, ensuring consistent service standards are met

Support business development through outbound sales and service calls

Provide frontline coverage while delivering an outstanding member experience

Adhere to all policies and procedures

Achieve individual and team performance goals

Qualification

Financial services experienceCross-selling skillsTelemarketing skillsFinancial products knowledgeSoftware proficiencyTyping skillsTech savvyProfessional imageInterpersonal skillsProblem-solving abilitiesConflict resolution skillsLeadership skillsCommunication skillsConfidentiality

Required

Minimum of 3 years' experience in a financial services call center

Strong cross-selling and telemarketing skills

Excellent member service and telephone communication skills

Strong knowledge and understanding of financial products and services

Windows, Word, Excel, and Internet proficiency

Proficient in 10-key and typing skills

Excellent verbal and written communication skills

Tech savvy and familiar with chat bots, live chat features, and video conferencing

Demonstrates a consistent ability to build positive relationships, fosters interdependence and positively contributes to a collaborative work environment

A high degree of confidentiality

A positive, professional image within the workplace