Advocate Health Care · 7 hours ago
Patient Service Representative (PSR) - Infusion
Park Ridge, IL
Full-time
Onsite
Entry Level
$19/hr - $29/hr
1+ years expAdvocate Health Care is a prominent healthcare provider, and they are seeking a Patient Service Representative (PSR) for their Infusion department. The role involves providing high-quality service to patients, coordinating appointments, and managing billing and medical records efficiently.
Clinical TrialsDeliveryHealth Care
Responsibilities
Greets and accurately registers patients in EMR system verifying essential billing and demographic information
Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently
Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately
Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails
Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate
Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery
Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays
Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary
Performs other related duties as required
Reviews encounter forms for accuracy and completeness, checks with physician for missing information
Enters patient charges into the EMR system according to established policies and procedures
Batches encounter forms and balances charges
Ensures the availability of properly prepared patient medical records, daily schedules and related forms
Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments. Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area
Releases information from records, only according to corporate policies and procedures
Qualification
Required
High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult caller/customers/patients
CRT/PC experience in a customer service setting
Strong communication skills
Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information
Ability to function in a high volume, multiple-task environment, possibly in a crowded or closely shared workspace
Exposure to ill patients
Ability to work under stressful conditions with demanding customers
Ability to lift up to 35 pounds without assistance
Preferred
Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred
Company
Advocate Health Care
Advocate Health Care is an integrated healthcare delivery system based in Illinois, United States.
10001+ employees
H1B Sponsorship
Advocate Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (9)
2023 (6)
2022 (16)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$18M2013-10-03Series Unknown· $18M
Leadership Team
Barbara Hancock
Executive Assistant to the President and Chief Operating Officer
David Rich
Clinical Practice Partner
Recent News
2025-10-10
Medical Xpress - latest medical and health news stories
2025-10-09
Chicago Tribune
2025-10-01
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