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Housing Authority of the City of Milwaukee · 14 hours ago

Chief Operations Officer

809 N BROADWAY - MILWAUKEE, WI 53202

Full-time

Onsite

Director/Executive

10+ years exp

The Housing Authority of the City of Milwaukee is seeking a Chief Operations Officer (COO) to join their executive leadership team. The COO will provide strategic and organizational leadership across various core program areas, ensuring compliance with regulations and optimizing performance in housing delivery and management. This role is critical in advancing the agency's mission through effective operational management and continuous improvement efforts.

CommunitiesNon ProfitResidential

Responsibilities

Supports the Executive Director in the development and execution of the agency’s strategic plan, goals, and policy initiatives

Serve as a strategic advisor and operational leader in initiatives to improve agency performance and service delivery

Oversees the implementation of corrective actions that are necessary for HACM to recover from Troubled status for both its Public Housing and Housing Choice Voucher programs, including those specified in the HUD Recovery Agreement and the Sustainability Plan or in Corrective Action Plans for the voucher program

Oversee the day-to-day operations of all housing programs, including: Public Housing, RAD. LIHTC, and affordable market-rate housing developments. This includes all aspects of property operations, including but not limited to: waitlist management, eligibility, leasing, regulatory compliance and reporting, maintenance, and inspections

Ensures compliance with all HUD regulations, LIHTC regulations, other federal, state and local laws, and agency policies across all departments

Monitor property performance, property budgets, and capital improvement plans

Establish, monitor and refine operational standards/metrics, staffing models, and service benchmarks

Oversee property management (in-house and third-party) and maintenance operations and performance, including occupancy, unit turnaround, rent collections, work order performance, preventative maintenance, and REAC/NSPIRE readiness and inspection scores

Facilitate coordination between the vendor for the HCV program and HACM property management to ensure timely leasing of HACM-owned project-based voucher LIHTC developments

Negotiate and manage lease agreements and regulatory/finance documents with counsel and partners

Ensure robust fiduciary and compliance controls are implemented for program operations and procurement/contracting

Perform oversight and ensure compliance with partnership agreements, HUD requirements and regulations, and LIHTC requirements and regulations

Ensure timely and accurate reporting requirements are met for HUD, Wisconsin Housing and Economic Development Authority (WHEDA), investors, and other funding sources/partners

Review program performance and operational metrics to maintain or improve service and performance while looking for opportunities to reduce costs

Collaborate with Finance department on financial budgeting and reporting, capital fund planning, and resource allocation

Working closely with executive leadership, conduct portfolio analysis and update Asset Management Plan; recommend repositioning strategies (rehab, redevelopment, acquisition, conversion, or disposition) to strengthen long-term financial and physical viability of housing developments and of the organization

Advance the CNI transformation plan and other revitalization initiatives; structure repositioning transactions (e.g., LIHTC, RAD/Section 18, mixed-finance, etc.) with public/private/philanthropic partners

Represent HACM in meetings with HUD, WHEDA, local government, investors, donors, residents, resident organizations, landlords, neighborhood groups, media, and other partners

Facilitate investor, lender, and state housing agency relations and coordinate communications with the various partners regarding LIHTC developments

Lead and develop senior directors/managers in fostering a high-performing, collaborative, data-driven and accountable team culture that leads to the achievement of excellence and the implementation of best practices

Promote a customer-service culture centered on dignity, respect, and timely resolution of resident concerns

Qualification

HUD programs expertiseAffordable housing knowledgeAsset/property managementFinancial budgetingRegulatory compliancePublic Administration degreeUrban Planning degreeBusiness degreeFinance degreeLaw degreeReal Estate degreeResident-Centered ServiceTrustStrategic ExecutionPeople LeadershipFinancial & Regulatory AcumenFair Housing & AccessIntegrity