Tennova Healthcare- North Knoxville Medical Center · 5 hours ago
Customer Service Notary - Hybrid
Franklin, TN
Full-time
Hybrid
Entry Level
1+ years expTennova Healthcare - North Knoxville Medical Center is part of Community Health Systems, one of the nation’s leading healthcare providers. The Customer Service Notary serves as the initial point of contact for customers, addressing inquiries and resolving issues to ensure a positive experience while adhering to service metrics and collaborating with departments for effective resolutions.
Hospital & Health Care
Responsibilities
Responds to customer inquiries through email, chat, or other communication channels, providing accurate and timely information
Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions
Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution
Provides triage support for common issues related to platforms, applications, and back-office processes
Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions
Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings
Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions
Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors
Performs other duties as assigned
Complies with all policies and standards
Processes and responds to legal documentation requests, including affidavits, subpoenas, and itemized billing statements, in accordance with department guidelines and timelines
Prepares, reviews, and verifies patient account balances and supporting documentation to ensure accuracy prior to leadership approval
Prints, scans, and organizes high volumes of legal and financial documents, maintaining confidentiality and compliance with company policies
Coordinates with attorneys, patients, and external agencies to provide required documentation and status updates
Notarizes documents and ensures timely return to requesting parties or agencies
Tracks and reports departmental metrics such as affidavit volume and request turnaround times
Provides backup support for functions such as check deposits and other departmental tasks as assigned
Performs responsibilities in a hybrid work environment, with an ongoing requirement to work onsite in the office three (3) days per week following initial training
Qualification
Required
H.S. Diploma or GED required
1-2 years of legal support customer service experience required
Must reside within the Franklin/Nashville, TN area to meet hybrid work requirements
Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns
Proficient in using computer systems, including Microsoft Office Suite and CRM platforms
Excellent problem-solving and critical-thinking abilities
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Detail-oriented with a strong focus on accuracy and quality
Demonstrated ability to work independently and as part of a team
Strong interpersonal skills and the ability to build rapport with customers and colleagues
Preferred
Associate Degree or some college coursework in a related field preferred but not required
Familiarity with CRM software and customer service tools preferred
Active Commissioned Notary Public preferred
Benefits
Medical, dental and vision, insurance
401k
Company
Tennova Healthcare- North Knoxville Medical Center
North Knoxville Medical Center is an acute care hospital.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Rich
Chief Executive Officer
Company data provided by crunchbase