Apply on Employer Site

Eaton · 2 weeks ago

Lead Customer Quality Engineer

Sumter, SC

Full-time

Onsite

Mid, Senior Level

$94K/yr - $128K/yr

4+ years exp

Eaton is a leading power management company, and they are seeking a Lead Customer Quality Engineer to assure customer satisfaction and operational performance. The role involves deploying the Quality Management System, owning customer quality metrics, and leading cross-functional teams to implement solutions that enhance product quality and reliability.

Electric Vehicle

No H1B

Responsibilities

Coordinate efforts to resolve customer complaints, quality alerts, and/or external quality escapes, including root cause analysis and CAPA related to these, as well as ensure their effectiveness

Update customers in a timely manner regarding the status of quality issues or any requests to ensure customer satisfaction

Coordinate with Quality Engineer and Quality Manager to discuss and resolve product quality issues raised by customers

Facilitate Tier meetings (Warranty Team Tier 2) ensuring escalation and closure of systemic issues and alignment on priorities

Facilitate the return of defective products for analysis and work with the production team to implement corrective actions

Authorize warranty claims, assign RMA return suffixes, and generate replacement orders for RE claims

Ensure daily evaluation, reconciliation, and closure of warranty/customer complaints (CQM) and monitor progress toward established goals

Supervise and coach Quality Warranty Technicians, Quality Analyst, and Coordinator, providing development and guidance to meet daily objectives and improve process and product quality

Lead cross-functional teams in the development of product improvement plans based on customer feedback and quality data analysis

Prepare, analyze, and update quality reports and dashboards for internal and external stakeholders

Analyze data to identify key contributors of Scrap, Rework & Warranty and then implement Error Proofing solutions to achieve reduced CONC costs

Design and implement quality control training programs for customer service and production staff to enhance quality awareness

Provide feedback to customers on quality complaints/escapes and their CAPAs, as well as generate and send complaint notifications and quality alerts to internal and external customers

Review and approve quality-related documents, such as inspection plans, test methods, and quality specifications, to ensure compliance with customer requirements

Support deployment of Eaton Quality System (EQMS)/ISO9001, Eaton Lean System (ELS), MESH & Continuous Improvement initiatives

Serve as an Internal Systems Auditor performing process & systems audits on a regular basis

Conduct Layered Process Audits (LPA), 5S audits, and support Lean manufacturing activities to drive operational excellence

Lead 8D corrective action activities

Qualification

Quality Management System8D Problem SolvingISO 9001 Internal AuditorLean PrinciplesSix Sigma GreenbeltCustomer Service SkillsAnalytical SkillsInterpersonal SkillsOrganizational SkillsLeadership Skills

Required

Bachelor's degree in engineering from an accredited university

Four (4) years' experience in a quality role within a manufacturing environment, with strong customer service skills and proficiency in quality and lean tools such as 8D, 5 Why, Ishikawa, Pareto analysis, Lean principles, and statistical methods

Ability to travel (<15% of time)

No relocation benefit is offered for this position. Only candidates within a 50-mile radius of Sumter, SC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc