Software Engineer Consultant - Pega CDH jobs in United States
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First Citizens Bank · 3 weeks ago

Software Engineer Consultant - Pega CDH

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$129K/yr - $172K/yr
date8+ years exp

First Citizens Bank is seeking an experienced Pega CDH Specialist to join their team. This role focuses on driving personalized, data-driven marketing and customer experience strategies using the Pega Customer Decision Hub platform, including designing engagement strategies and optimizing decisioning logic.

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H1B Sponsor Likelynote

Responsibilities

Design, configure, and manage Next-Best-Action strategies, decision flows, engagement policies, and arbitration rules
Develop and maintain customer journeys, treatments, and channels within the CDH framework
Build and optimize adaptive models, predictive models, and AI-based decisioning components to improve engagement and conversion
Collaborate with marketing and business teams to align CDH strategies with customer lifecycle goals
Implement real-time container-based decisioning to enable contextual customer engagement across multiple channels (web, mobile, contact center, etc.)
Configure audiences, eligibility rules, and propositions for targeted personalization
Monitor and tune strategy performance, relevance scores, and engagement metrics to improve outcomes
Work with business stakeholders, data scientists, and technical teams to define requirements and align CDH use cases
Integrate Pega CDH with CRM, marketing platforms, data lakes, and external APIs for real-time and batch data flows
Leverage customer profiles, behavior, and intent signals to drive dynamic engagement strategies
Continuously improve decisioning logic and model performance based on business results and A/B testing insights
Stay updated on Pega CDH product updates and roadmap, bringing new features and innovations into play
Ensure solutions follow Pega best practices, guardrails, and governance standards

Qualification

Pega CDHNext-Best-Action strategiesAdaptive modelsPredictive modelsPega Certified Decisioning ConsultantSQLAPIsData integration techniquesCustomer segmentationMarketing KPIsAI/ML conceptsMarketing analytics tools

Required

Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance
OR
High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
Area of Experience : Pega CDH

Preferred

5+ years of hands-on experience exclusively in Pega CDH (Customer Decision Hub)
Strong understanding of Next-Best-Action Designer, Customer Profile Designer, Engagement Policies, and Strategy Designer
Proven experience with adaptive and predictive models, real-time containers, and decision strategies
Familiarity with Pega NBAA, Pega Marketing (legacy), and Pega Data Flows
Experience in 1:1 customer engagement, cross-channel personalization, and real-time decisioning
Strong grasp of data models, customer segmentation, and marketing KPIs
Ability to work with SQL, JSON/XML, APIs, and data integration techniques
Pega Certified Decisioning Consultant (PCDC) certification is strongly preferred
Experience in banking, telecom, insurance, or retail domains using Pega CDH is a plus
Familiarity with AI/ML concepts and marketing analytics tools is beneficial

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.

Company

First Citizens Bank

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First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
dateFounded in 1898
location
Raleigh, North Carolina, USA
people-size10001+ employees
web-link
http://www.firstcitizens.com

H1B Sponsorship

First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$33M
2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO

Leadership Team

C
Craig Nix
Chief Financial Officer
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Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
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