Angel Of The Winds Casino Resort ยท 10 hours ago
Learning and Development Supervisor (Internal Only)
Arlington, Washington, United States
Full-time
Onsite
Entry, Mid Level
2+ years expAngel Of The Winds Casino Resort is dedicated to providing exceptional guest service and fostering a positive team environment. The Learning and Development Supervisor will oversee and implement training programs across the organization, assess training needs, and develop employee development initiatives while maintaining awareness of the latest training materials.
Gambling & Casinos
Responsibilities
Oversees and implements employee and leadership training company wide
Responsible for assessing and prioritizing departmental training needs, assisting in contracting with service providers and/or providing training opportunities
Responsible to design, coordinate and administer comprehensive employee development programs. Maintain awareness of state-of-the-art training material available. Research external training resources and make recommendations for appropriate training - internal or external
Primary responsibility for the development and implementation of New Employee Orientation program. Analyze content and structure, make suggestions for enhancement, and assign instructors for segments
Develop appropriate policies and procedures for the organizational development and training function
Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees
Adaptable and willing to flex with changes, promote positive change management, and help drive company initiatives
Oversee department trainers and develop customized training and department specific initiatives utilizing secret shops and survey results in collaboration with Guest Satisfaction
Learn and embody company culture while ensuring it is embedded in everything, we do to develop team members and leaders
Build training on short notice related to new process and product roll _outs or changes
Constantly evaluating ways to improve onboarding, training, and development process
Measure and evaluate the effectiveness of trainings to ensure they are hitting objectives
Provide guidance to team members and coaches on their personal and professional development
Work with the team to manage training room scheduling property-wide, provide upkeep of training rooms, supplies, cleanliness, and/or report damage, and communicate with IT to install updates to software in computer labs
Oversees our Learning Management Systems (LMS), suggests new ideas, methods and/or modules
Work nights, weekends and holidays as required
Performs other duties as assigned
Qualification
Required
Exceptional guest service skills required
At least two years in related experience in training and/or teaching, training and/or facilitation; or an equivalent combination of education and experience. Basic human resources experience and/or education required
Ability to maintain effective working relationships with all levels of the organization and outside business contacts
Exceptional facilitation and leadership skills with being customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving, organizational, and time management skills
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts
Advanced skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions
Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency
Preferred
Basic knowledge in training techniques, adult learning and on-line training programs strongly preferred
Company
Angel Of The Winds Casino Resort
Open since 2004, the business is home to 1,400 slot machines, a Sports Book, a wide variety of table games, two virtual sports gaming suites, and a bowling alley.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Travis O'Neil
Chief Executive Officer
David Love
Chief Financial Officer
Company data provided by crunchbase