TeamLogic IT · 9 hours ago
Lead IT System Engineer
Mosinee, WI 54455
Full-time
Onsite
Senior Level
$75K/yr - $85K/yr
5+ years expTeamLogic IT is a company focused on providing IT services to small and medium-sized businesses. They are seeking a Lead IT System Engineer to manage and support IT solutions while mentoring a team of technicians and ensuring high levels of customer satisfaction.
Information ServicesInformation Technology
Responsibilities
Provide superior customer service and technical expertise to resolve client issues—onsite and remotely
Create, refine, and enforce procedures to improve and standardize service delivery and increase client satisfaction and loyalty
Identify gaps in tools, training, internal procedures, and documentation. Drive continuous improvement and learning across the organization
Lead and mentor technicians to continuously develop and grow their skills and technical capabilities
Identify regarding areas of client risk or needed client investment and inform management for client advisory
Advise leadership and other technicians on complex technical issues and best practices. Develop, coordinate, review project plans to meet client needs
Handle escalated technical issues. Coordinate with extended network of technicians for external support when needed
Troubleshoot technical issues relating to:
+ Windows Server 2012/20162019/2022/2025 and application of group policies
+ Windows domains and workgroups
+ Networking issues such as mapped network drives, shared folders, printers, etc.
+ Active Directory
+ User profile creation and modification
+ Group Policy Objects
+ Firewall Configuration (VPN, port forwarding, etc)
+ LAN/WAN connectivity
+ Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)
+ Hardware diagnostics (servers/workstations/laptops)
+ Windows/Microsoft/iOS
+ VoIP phone service (with vendor support)
+ Print services (with vendor support)
+ Line of Business applications with assistance of vendors support staff
Visit local client sites for on-site service, network assessments, planning discussions, etc
Documents support activities and log time entries and notes for support and maintenance performed using Autotask PSA
Provide customers with timely written and oral updates regarding their support cases
Update and maintain customer information in our documentation system as changes in their environment occur
Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users
Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) for each customer
Performs engineering design evaluations and works to complete projects within budget and scheduling restraints
Prioritize existing projects and proactively determine areas requiring additional attention, monitoring, and maintenance
Implement and monitor information systems policies and controls to ensure data accuracy, security, and regulatory compliance
Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedures
Participate in after-hours upgrades, troubleshooting when necessary
Participate in on-call availability rotation
Perform standard system administration duties including: server install, system/application install, patch management, operating system problem determination and resolution, log analysis, etc
Configure, test, and maintain LAN equipment and services including: routers, firewalls, switches, and VPNs
Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion
Provide infrastructure services in all areas needed, including: storage networking, operating system, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration
Assists with developing plans and guiding clients in the adoption of AI technologies
Stay current with system information, changes, and updates
Performs ongoing personal training and education efforts to stay current with the evolving technological landscape
Qualification
Required
Team player
Project and team management experience with demonstrated ability to lead and direct the work of others
Excellent, effective phone, email, and in-person communication
Outstanding written documentation skills
Empathy for client issues and concerns. Demonstrated ability to achieve successful outcomes while managing difficult situations with various customers and management levels
Demonstrates initiative and acts independently to resolve problems. Strong decision making and problem-solving abilities with demonstrated analytical and methodical troubleshooting skills
Exceptional organizational skills with the ability to handle a fast-paced environment with multiple competing demands
Be dependable and punctual with reliable transportation and auto insurance
Have at least three years of Managed Services Provider experience
Familiarity with the following brands: APC, Apple, Cisco, Cisco Meraki, Datto, Dell, Fortinet, HP, Lenovo, MSI, Microsoft, Netgear, QNap, SonicWALL, Sophos, Synology, TrueNAS, Ubiquiti
Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols
Experience working with and deploying Windows 2012-2025 Server
Experience working with and deploying hypervisors such as Hyper-V and VMWare ESXi
Experience working with and deploying Windows 10/11 workstations/laptops and Apple iOS systems
Experience working with Office 365, GSuite, Quickbooks, Adobe, and commonly used software
Microsoft, Cisco, GTIA/Comptia certifications
Bachelor's Degree or equivalent professional experience with 5+ years of industry experience
Driver's License
Benefits
Bonus based on performance
Paid time off
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase