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Tony Group · 10 hours ago

Administrative Associate-Kona

Tony Hawaii Kona - Kona, HI 96740

Full-time

Onsite

Entry, Mid Level

2+ years exp

Tony Group is committed to being the best place to work and for guests to do business. The Administrative Associate is responsible for supporting the company's vision and mission by leading and mentoring a team, overseeing daily workflows, and handling various administrative tasks including payroll and warranty work.

Automotive

Responsibilities

Lead, Coach, Teach, Mentor, Motivate & Encourage in a way that builds a team

Train, supervise and monitor the performance of team

Assist in providing supervisor with constructive feedback regarding performance

Oversees the daily workflow to ensure that departmental policies and procedures are followed

Repair Orders – Coordinate to ensure all RO’s are paid and closed

Warranty work – Prepares and reviews all warranty repair orders to be closed or claimed. Process claims for payment for all service contracts and PDI’s. Prepare all the paperwork for warranty parts returns

Payroll and Closing – Responsible to process payroll for the Service Department to include incentives for all valets, cashiers, and advisors. Assist in processing month end procedures

Administrative- Compiles reports for ADV CSE/MPI and misc. service contracts and cash. Reconcile and clean the following schedules -jma, pdi, pcp, misc. svc contracts, and cash

Ensuring that all of the guests that she comes into contact with (whether phone or in person) experiences our Ohana-like atmosphere and "The Best Place to Do Business"

Collecting cash and checks from guests, service advisors and parts dept

Balancing the cash drawer to $300 and depositing DAILY

Scanning and depositing checks to our bank on the internet

Any check over $200 is processed in Cross-Check to receive authorization while documenting all pertinent information

Processing Extended Warranty payments received from Managers (CAN/Assurant etc) while assisting rentals with the 3-day rule. Contacting ext-warr companies as needed

Verifying with Tekion Cashiering that all claim payments are handled and sublet invoices are scanned and emailed, as necessary

Scanning sublet invoices and repair orders with signatures for Parts Dept. Into Tekion

Ordering supplies when needed for Service

Assisting Service Advisors / Dispatch in setting appointments for Special Order parts (goal is 10 appointments per day). Clearly communicating with dispatch prior to setting appointment

Assisting Service Advisors with CSI and Non-CSI Call Backs (goal is all vehicles completed prior day) to ensure complete satisfaction with most recent service experience

Assisting Pick Up and Delivery Process as needed