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Jobs via Dice · 5 hours ago

Product Manager

Edison, NJ

Full-time

Hybrid

Mid Level

3+ years exp

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are looking for an experienced Product Manager to join their team, focusing on strategic planning and execution to enhance customer experiences.

Computer Software

Responsibilities

Transform business requirements into effective call flow designs, prioritizing seamless customer experiences

Create detailed documentation, including toll-free numbers, welcome messages, prompts, citations, and operational procedures

Work closely with implementation teams to ensure clarity and accuracy of requirements throughout the project lifecycle

Verify the implementation results align with specified requirements and maintain high standards of quality

Lead initiatives to enhance call flow processes and documentation for improved efficiency

Manage project timelines and maintain open communication with stakeholders regarding product updates and releases

Collaborate with cross-functional teams to identify and resolve issues during development and implementation

Qualification

Call flow designProduct managementAgile ScrumAmazon ConnectAtlassian JiraVerbal communicationWritten communicationDetail-orientedProblem-solvingTime management