Signal Financial Federal Credit Union ยท 2 months ago
Call Center Hybrid Position - Digital Member Support Rep
3015 University Blvd W, Kensington, MD, USA
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $27/hr
0+ years expSignal Financial is a progressive and growing Credit Union committed to enhancing the membership experience. The Digital Member Support Rep I will communicate with members, resolve operational issues, and provide support regarding Credit Union products and services.
BankingCredit CardsFinancial ServicesNon Profit
Responsibilities
Communicates with members in a courteous, professional and pleasant manner at all times
Assist members with call resolution at first contact
Researches and resolves routine member questions
Refers members to call center supervisory personnel or other departments as needed
Identify cross-sell and referral opportunities to enhance members' relationships with credit union
Complete after call work accurately and efficiently
Maintain member account information on core system
Assure that appropriate records are maintained and required reports are prepared
Provide necessary reports to appropriate manager or departments
Act as a liaison between members and other credit union departments to achieve needed resolution for the member
Complete various credit union operational tasks including but not limited to online account opening, remote deposit processing and bill pay activities
Participate in special projects within the department and organization as requested
Continually increase and refine knowledge of credit union products, services and operations
Participate in various training activities including webinars and online courses
Share information with DMSR team to increase team and knowledge
Other duties as assigned
Qualification
Required
High school education or GED required
Six months to two years of customer service work experience. Previous call center experience helpful
May be required to work periodic Saturdays to provide coverage while branches are open
Excellent verbal and written communication skills
Professional phone manner
Ability to work in a high volume environment
Ability to manage multiple projects
Good organizational skills
Significant level of trust, confidentiality, tact and diplomacy are required
Strong attention to detail
Proficiency with MS Office including Outlook, Word & Excel. Experience with our core system preferred
Preferred
Experience with our core system preferred
Benefits
Highly Competitive Benefits Package
Company
Signal Financial Federal Credit Union
Signal Financial Federal Credit Union is a banking organization with low rates on home loans and car loans, credit cards.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Francois Verleysen
President and Chief Executive Officer
Anil Sood
SVP/CFO--Retired
Recent News
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