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LYT · 1 month ago

Account Manager, Eastern Region

United States

Full-time

Remote

Entry, Mid Level

$77K/yr - $135K/yr

2+ years exp

LYT is an American-based company providing intelligent traffic solutions using AI and machine learning technologies. The Account Manager will own the commercial aspects of renewals and upsells for mid-sized to large strategic customers, ensuring customer success and increasing revenue through strong partnerships.

AutomotiveInformation ServicesInformation TechnologyMachine LearningPublic TransportationSoftware

Responsibilities

Develop an upsell/retention strategy for midsize to large complex customer agencies/cities

Own the upsell pipeline from marketing qualified lead to close

Build your own strategy to drive pipeline development throughout your book of business (our customer base)

Develop and maintain account plans for key accounts

Work with marketing to develop customer-focused collateral and execute campaigns

Achieve/exceed quota expectations

Develop business proposals and deliver Executive Business presentations to agency leadership and executives that prove ROI

Lead demonstrations/trainings of the full LYT platform

Work with agency decision-makers to identify budget and procurement paths

Manage competitive and noncompetitive procurement for both upsells and renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements)

Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent LYT as a thought leader, and move deals forward

Work collaboratively with all cross-functional departments to provide a constant loop of feedback on our competition, market, and customers

Develop and maintain Success Plans for customer base

Qualification

SaaS experiencePublic sector experienceAccount managementBusiness proposalsCustomer relationship managementListening skillsMobility govtech experienceCommunicationOrganizational skillsCreative problem solvingCross-functional collaboration

Required

2-5 years of quota-carrying SaaS experience in the public sector

Bachelor's degree in Business, Marketing, Communications, or related field

A track record of meeting and exceeding quota and pipeline expectations

A strong ability to listen to various stakeholders and synthesize relevant information

Persistence and the ability to find creative ways to communicate value to customers

Strong intuition and ability to thrive with minimal direction: you can ideate and execute a plan effectively, think strategically, and balance multiple competing priorities

Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times

Excellent communication and a proven ability to work cross-functionally

Experience in public transportation, public safety or mobility govtech space