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Valsoft Corporation · 1 month ago

Customer Service Specialist II

United States

Full-time

Remote

Mid Level

Valsoft Corporation is a Software Information Technology and Services company seeking a Customer Service Specialist II. This position involves providing resolutions to end-users by diagnosing questions and guiding customers through solutions, as well as demonstrating software functionalities and assisting with system updates.

Business DevelopmentSoftware

Growth Opportunities

Responsibilities

Troubleshoot support issues of a proprietary case management system

Utilize internal and external tools to achieve a positive outcome for our customers

Assist on-premise and hosted customers in updating and maintaining their systems including add-on products to also meet federal reporting or accessibility requirements

Demonstrate the ability to adapt to an ever-changing software development life cycle including new technologies and requirements

Understand specifications and basic code reading skills

Maintain quality case documentation, including formatting standards and styles

Maintain case movement expectations

Moderate guidance in own area of knowledge

Perform duties as a Project Implementation Support Lead

Identify and communicate potential issues proactively

Conduct peer reviews on Customer Support Specialist I work

Lead internal and customer calls where subject matter expertise is needed

Qualification

Customer supportTroubleshootingSoftware demonstrationsCase management systemBasic code readingProject implementation supportPeer reviewsTechnical communication

Required

Intermediate to Advanced Level experience in Customer Support

Ability to provide resolutions to end-users by performing question diagnosis

Clear communication of technical solutions in a user-friendly and professional manner

Experience in troubleshooting support issues of a proprietary case management system

Utilization of internal and external tools to achieve positive outcomes for customers

Assistance to on-premise and hosted customers in updating and maintaining their systems

Adaptability to an ever-changing software development life cycle including new technologies and requirements

Understanding of specifications and basic code reading skills

Maintenance of quality case documentation, including formatting standards and styles

Maintenance of case movement expectations

Moderate guidance in own area of knowledge

Performance of duties as a Project Implementation Support Lead

Identification and communication of potential issues proactively

Conducting peer reviews on Customer Support Specialist I work

Leading internal and customer calls where subject matter expertise is needed

Company

Valsoft Corporation

As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy.

Founded in 2015