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UCLA Health · 6 hours ago

Administrative Assistant II - Glaucoma, Westwood

Los Angeles, CA

Full-time

Onsite

New Grad, Entry Level

$26.42/hr - $37.49/hr

0+ years exp

UCLA Health is seeking an Administrative Assistant II for their Glaucoma clinic team within the Department of Ophthalmology. The role involves providing excellent patient service, managing high-volume phone operations, and handling patient scheduling and information processing.

Hospital & Health Care

Responsibilities

Pre-registering new and returning patients via telephone

Collecting demographic and insurance information

Entering authorizations and referrals

Scheduling appointments

Process incoming faxes, medical records and authorizations

Relay messages with faculty and office staff via email, paging system, and verbal messages

Provide backup assistance in other patient areas as directed

Qualification

Healthcare scheduling experienceBilling practices knowledgeInterpersonal skillsOphthalmology experienceBilingual in EnglishSpanishTask prioritizationProfessionalism under stressMulti-line telephone operationVerbal communicationWritten communication

Required

Minimum six months of experience working in healthcare setting scheduling patient appointments

Familiarity with current billing practices including governmental plans such as Medicare and Medicaid

Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff

Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding

Ability to prioritize tasks in a systematic manner to maximize efficiency

Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system

Ability to work with frequent interruptions and to complete assignments in a timely manner

Preferred

Bilingual in English and Spanish

Experience working in ophthalmology practice

One year of experience working in clinical teaching environment

Company

UCLA Health

Glassdoor3.9

For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.

Founded in 1955

Los Angeles, CA, US

10001+ employees